Connecting to Zendesk

For information on the available WHL files for supported environments, and how to install the appropriate file for your Python distribution, see Package Installation.

For information on the module to import, and how to configure the necessary connection properties in a connection string, see Establishing a Connection.

Other available connection properties can be used to configure other aspects of the connector capabilities.

Python Version Support

The CData Python Connector for Zendesk can be installed and used in Python 3.10 or newer.

Zendesk Version Support

The connector models entities in the Zendesk v2 API (Core API) as relational tables. The Core API enables access to tickets, user management, and searches, among other entities.

See Also

• Using the Connector: Establish connections and query Zendesk through Python code.
• From SQLAlchemy: Use SQLAlchemy to establish a connection with dialect URL, and interact with Zendesk data using mapped classes and Sessions.

Dependencies

The Python connectors require that Python 3.10 or newer be installed.

Installation

The CData Python Connector for Zendesk is available as a WHL file for Windows, Linux, and Mac. Each connector is built using the Python 3.10 Stable ABI (indicated by the abi3 tag in the filename), so a single wheel supports any Python 3.10 or newer installation — there is no need to match your exact Python minor version. Use the "pip install" command with the appropriate WHL file for your platform.

Windows:

pip install cdata_zendesk_connector-26.0.9663-cp310-abi3-win_amd64.whl

Linux:

pip install cdata_zendesk_connector-26.0.9663-cp310-abi3-linux_x86_64.whl

macOS:

pip install cdata_zendesk_connector-26.0.9663-cp310-abi3-macosx_12_0_arm64.whl

The macOS wheel supports arm64 (Apple Silicon) architectures only on macOS 12 and newer.

Regardless of the environment, certain distributions might require that the "pip3 install" command be used instead, to differentiate from a Python 2 distribution that might exist already. After installation, confirm whether the connector is successfully installed by running the "pip list" command. If "cdata_zendesk_connector" is present in the list output by the command, then the installation was successful.

Upgrading

When upgrading, "pip install" does not automatically clean up old JRE files. To avoid leftover files that could cause JVM errors, uninstall the previous version before installing the new one.

Licensing

After the installation is complete, a separate step is needed to activate a license for the connector. Among the CData assets in the distribution's site packages, there is an install-license tool that activates this license. From within the distribution's site-packages folder, after navigating to the "cdata/installlic_zendesk" folder, simply use a command like the below to activate the license. Omitting the <key> argument activates a trial license:

• Windows:
  

  ./install-license.exe <key>

• Linux / Mac:
  

  ./install-license.sh <key>

Sometimes, file access issues may cause pip to install the connector in a fallback file path that is not the python distribution's main or primary site-packages location. This can make it difficult to find where the connector was installed, and from there, the license activator. In that event, this python script below will print out the full file path of the connector's native file. This file will be stored in the mentioned cdata folder, from which the installlic_zendesk folder is trivial to find:

import os
import cdata.zendesk
path = os.path.abspath(cdata.zendesk.__file__)
print(path)

Uninstallation

If the connector needs to be uninstalled for any reason, do so by running the pip uninstall command, as in the example below:

pip uninstall cdata-zendesk-connector

The objects available within our connector are accessible from the "cdata.zendesk" module. To use the module's objects directly:

1. Import the module as follows:
   

   import cdata.zendesk as mod

2. To establish a connection string, call the connect() method from the connector object using an appropriate connection string, such as:
   

   mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

Connecting to Zendesk

To connect to Zendesk, set the URL (Zendesk Support URL), using the format https://{subdomain}.zendesk.com. Once connected, authenticate as described in the following section.

Note: In addition, users who work with archived data for the TicketMetrics table must set the UseIncrementalAPI property to True.

Authenticating to Zendesk

Zendesk supports three types of authentication, depending on the configuration of your Zendesk instance:

• API Token
• OAuth PKCE
• OAuth

API Token

To use API Token authentication, specify an email address and an APIToken. Set AuthScheme to APIToken, set User to your email address, and then use the Zendesk Support admin interface to do the following:

1. Enable Token access.
2. At Admin > Channels > API, manage API tokens. Note that only one token can be active at a time. Deleting a token deactivates it permanently.

Finally, set APIToken to an active API Token.

OAuth PKCE

OAuth PKCE requires creating a custom OAuth application (see Creating a Custom OAuth Application) as a prerequisite. Note that OAuth PKCE works with both public and confidential application types.

After Creating a Custom OAuth Application, set the following properties to authenticate with OAuth PKCE:

1. AuthScheme: OAuthPKCE.
2. InitiateOAuth: GETANDREFRESH. You can use InitiateOAuth to avoid repeating the OAuth exchange and manually setting the OAuthAccessToken.
3. OAuthClientId: The client Id assigned when you registered your custom OAuth application.
4. OAuthClientSecret (optional): The client secret assigned when you registered your custom OAuth application. Tip: While not required for OAuth PKCE, including a client secret adds extra security.
5. PKCEVerifier: The PKCE code verifier generated from executing the GetOAuthAuthorizationURL stored procedure.

OAuth

Zendesk supports OAuth authentication for all instances where the user is accessing shared data via the network. This means that, regardless of whether authentication originates at the Web, a Desktop, or a Headless Server, you must set AuthScheme to OAuth, and you must create a custom OAuth application.

The following subsections describe how to authenticate to Zendesk from three common authentication flows:

• Desktop: a connection to a server on the user's local machine, frequently used for testing and prototyping.
• Web: access to data via a shared website.
• Headless Server: a dedicated computer that provides services to other computers and their users, which is configured to operate without a monitor and keyboard.

For information about how to create a custom OAuth application, see Creating a Custom OAuth Application. For a complete list of connection string properties available in Zendesk, see Connection.

Desktop Applications

To authenticate with the credentials for a custom OAuth application, you must get and refresh the OAuth access token. After you do that, you are ready to connect.

Get and refresh the OAuth access token:

• InitiateOAuth: GETANDREFRESH. Used to automatically get and refresh the OAuthAccessToken.
• OAuthClientId: The client Id assigned when you registered your application.
• OAuthClientSecret: The client secret that was assigned when you registered your application.
• CallbackURL: The redirect URI that was defined when you registered your application.

When you connect, the connector opens Zendesk's OAuth endpoint in your default browser. Log in and grant permissions to the application.

After you grant permissions to the application, the connector then completes the OAuth process:

1. The connector obtains an access token from Zendesk and uses it to request data.
2. The OAuth values are saved in the path specified in OAuthSettingsLocation. These values persist across connections.

When the access token expires, the connector refreshes it automatically.

Web Applications

Authenticating via the Web requires you to create and register a custom OAuth application with Zendesk, as described in Creating a Custom OAuth Application. You can then use the connector to get and manage the OAuth token values.

This section describes how to get the OAuth access token, and how to have the driver refresh the OAuth access token automatically.

Get the OAuth access token:

1. Set the following connection properties to obtain the OAuthAccessToken:
   • OAuthClientId: The client Id in your application settings.
   • OAuthClientSecret: The client secret in your application settings.

2. Call stored procedures to complete the OAuth exchange:
   • Call the GetOAuthAuthorizationURL stored procedure. Set the AuthMode input to WEB and the CallbackURL to the Redirect URI you specified in your application settings. The stored procedure returns the URL to the OAuth endpoint.
   • Navigate to the URL that the stored procedure returned in Step 1. Log in and authorize the web application. You are redirected back to the callback URL.
   • Call the GetOAuthAccessToken stored procedure. Set the AuthMode input to WEB. Set the Verifier input to the code parameter in the query string of the redirect URI.

After you obtain the access and refresh tokens, you can connect to data and refresh the OAuth access token automatically.

Automatic refresh of the OAuth access token:

To have the connector automatically refresh the OAuth access token, do the following:

1. Before connecting to data for the first time, set the following connection parameters:
   • InitiateOAuth: REFRESH.
   • OAuthClientId: The client Id in your application settings.
   • OAuthClientSecret: The client secret in your application settings.
   • OAuthAccessToken: The access token returned by GetOAuthAccessToken.
   • OAuthSettingsLocation: The path where you want the connector to save the OAuth values, which persist across connections.

2. On subsequent data connections, set the following:
   • InitiateOAuth
   • OAuthSettingsLocation

Headless Machines

If you need to log in to a resource that resides on a headless machine, you must authenticate on another device that has an internet browser. You can do this in either of the following ways:

• Option 1: Obtain the OAuthVerifier value.
• Option 2: Install the connector on a machine with an internet browser and transfer the OAuth authentication values after you authenticate through the usual browser-based flow.

After you execute either Option 1 or Option 2, configure the driver to automatically refresh the access token on the headless machine.

Option 1: Obtaining and Exchanging a Verifier Code

To obtain a verifier code, you must authenticate at the OAuth authorization URL. Do the following:

1. Authenticate from the machine with an internet browser, and obtain the OAuthVerifier connection property.

   Set the following properties:

   • InitiateOAuth: OFF.
   • OAuthClientId: The client Id assigned when you registered your application.
   • OAuthClientSecret: The client secret assigned when you registered your application.

2. Call the GetOAuthAuthorizationURL stored procedure. The stored procedure returns the CallbackURL established when the custom OAuth application was registered. (See Creating a Custom OAuth Application.)

   Copy this URL and paste it into a new browser tab.

3. Log in and grant permissions to the connector. The OAuth application redirects you the redirect URI, with a parameter called code appended. Note the value of this parameter; you will need it later, to configure the OAuthVerifier connection property.

4. Exchange the OAuth verifier code for OAuth refresh and access tokens. On the headless machine, set the following connection properties to obtain the OAuth authentication values:

   • InitiateOAuth: REFRESH.
   • OAuthVerifier: The noted verifier code (the value of the code parameter in the redirect URI).
   • OAuthSettingsLocation: The persist the encrypted OAuth authentication values to the specified file.
   • OAuthClientId: The client Id in your custom OAuth application settings.
   • OAuthClientSecret: The client secret in the custom OAuth application settings.

5. Test the connection to generate the OAuth settings file.

6. After you re-set the following properties, you are ready to connect:

   • InitiateOAuth: REFRESH.
   • OAuthSettingsLocation: The file containing the encrypted OAuth authentication values. To enable the automatic refreshing of the access token, be sure that this file gives read and write permissions to the connector.
   • OAuthClientId: The client Id assigned when you registered your application.
   • OAuthClientSecret: The client secret assigned when you registered your application.

Option 2: Transferring OAuth Settings

Prior to connecting on a headless machine, you must install and create a connection with the driver on a device that supports an internet browser. Set the connection properties as described above in "Desktop Applications".

After completing the instructions in "Desktop Applications", the resulting authentication values are encrypted and written to the path specified by OAuthSettingsLocation. The default filename is OAuthSettings.txt.

Test the connection to generate the OAuth settings file, then copy the OAuth settings file to your headless machine.

To connect to data via the headless machine, set the following connection properties:

• InitiateOAuth: REFRESH
• OAuthSettingsLocation: The path to the OAuth settings file you copied from the machine with the browser. To enable automatic refreshing of the access token, ensure that this file gives read and write permissions to the connector.
• OAuthClientId: The client Id assigned when you registered your custom OAuth application.
• OAuthClientSecret: The client secret assigned when you registered your custom OAuth application.

Java Native Interface (JNI) is a standard programming interface for writing Java native methods and embedding the Java virtual machine into native applications.

The connector leverages the JNI for improved performance on Mac and Linux.

Configure the Config INI File

The Linux and Mac editions of the Zendesk python connector are configured with an ini file. This file is used to set several parameters, including JNI behavior. This file is to be located in:

{path_to_distribution_site-packages}/cdata/config.ini

Ensure that any configuration properties you set in the ini file fall under the following section name (adjust the 311 number if you are using an different python version from 3.11):

• For Linux:
  

  [zendesk.cpython-311-x86_64-linux-gnu.so]

• For Mac:
  

  [zendesk.cpython-311-darwin.so]

Configure the JNI connector's behavior by editing the properties in the connector's config.ini file. The connector can be configured as follows:

• LOGFILE: Set this the same way as the CDATA_LOGFILE envrionment variable below.
• JAVA_HOME: Configure the path to the JVM library location used to launch the JVM.
• CLASS_PATH: Use a colon-separated list to configure the paths to the third-party jar libraries.

Configure Environment Variables

Additionally, set the following environment variables:

• CDATA_JAVA_HOME: Configure the path to the JVM library location used to launch the JVM.
• CDATA_JVM_OPTIONS: Place JVM options here.
• CDATA_LOGFILE: Set this in the following scheme: <SCHEME>://<TAG>[|<LEVEL>]
  • SCHEME: The options are STDOUT, FILE.
    • STDOUT: Both the native wrapper and odbc core log into stdout. The Logfile and Verbosity properties can override the behavior of ODBC core.
    • FILE: The native wrapper logs into <FILENAME> while the odbc core logs into <FILENAME>.driver.log. The Logfile and Verbosity properties can override the behavior of ODBC core.
  • TAG
    • For STDOUT, set this to 1. For FILE, set this to the filename.
  • LEVEL
    • Set to one of: FATAL | ERROR | WARNING | INFO | DEBUG

The following are some examples of this syntax:

• STDOUT://1|DEBUG
• FILE:///tmp/my_py.log|DEBUG

Custom Logger

The Python connector supports a custom logging mechanism for redirecting log output to any destination, such as a cloud storage service or logging framework. Use setCustomLoggerFactory() to register a factory function that creates a logger instance for each connection.

The factory function receives the context string from the Logfile connection property (the portion after CUSTOM://) and must return an object with a writeLog(verbosity, message) method.

To enable custom logging:

1. Call setCustomLoggerFactory() with your factory function before opening connections.
2. Set Logfile to CUSTOM:// followed by a context string to identify the connection.
3. Set Verbosity to the desired log level.

The following example demonstrates a custom logger factory that creates a separate logger instance per connection:

import cdata.zendesk as mod
import time

class MyLogger:
    def __init__(self, loggerId):
        self.loggerId = loggerId
    def writeLog(self, verbosity, message):
        print("[MyLogger " + self.loggerId + "] " + message)

def createLogger(context):
    return MyLogger(context[len("MyLoggerId="):])

mod.setCustomLoggerFactory(createLogger)

conn1 = mod.connect("...;Logfile=CUSTOM://MyLoggerId=1;Verbosity=2;")
# do something with conn1
time.sleep(1)  # Wait for logs to flush from conn1

conn2 = mod.connect("...;Logfile=CUSTOM://MyLoggerId=2;Verbosity=2;")
# do something with conn2
time.sleep(1)  # Wait for logs to flush from conn2

Customizing the SSL Configuration

By default, the connector attempts to negotiate SSL/TLS by checking the server's certificate against the system's trusted certificate store. To specify another certificate, see the SSLServerCert property for the available formats to do so.

Connecting Through a Firewall or Proxy

HTTP Proxies

To connect through the Windows system proxy, you do not need to set any additional connection properties. To connect to other proxies, set ProxyAutoDetect to false.

In addition, to authenticate to an HTTP proxy, set ProxyAuthScheme, ProxyUser, and ProxyPassword, in addition to ProxyServer and ProxyPort.

Other Proxies

Set the following properties:

• To use a proxy-based firewall, set FirewallType, FirewallServer, and FirewallPort.
• To tunnel the connection, set FirewallType to TUNNEL.
• To authenticate, specify FirewallUser and FirewallPassword.
• To authenticate to a SOCKS proxy, additionally set FirewallType to SOCKS5.

General Changes

Date	Version	Source	Category	Type	Description
2026-06-10	26.0.9657	Zendesk	Connection	Added	Added the AllowAlternativeTicketEndpoints connection property. When enabled, the driver can use alternative ticket endpoints that support ordering. This property is disabled (false) by default.
2026-05-27	26.0.9643	General	Connection	Removed	Removed the deprecated ReplaceInvalidTypesWithNull connection property. Use the ReplaceInvalidValuesWithNull property instead.
2026-05-27	26.0.9643	Zendesk	Connection	Removed	Removed the deprecated UseParallelPaging and UseClientSidePaging connection properties.
2026-05-22	26.0.9638	Python		Removed	Remove support for Intel x64 architecture on macOS
2026-05-14	26.0.9630	Zendesk	Data Model	Changed	Renamed the following columns: In the TicketComments table: MetadataSystemIpAddres to MetadataSystemIpAddress. In the AccountSettings table: VocieUkMobileForwarding to VoiceUkMobileForwarding.
2026-05-07	26.0.9623	General	Data Model	Added	Added the ColumnCapabilities column to the sys_tablecolumns system table. This column is a bit mask denoting the column's write capabilities.
2026-05-07	26.0.9623	Python		Changed	Updated embedded JRE to jre-17.0.19+10 (Linux x64 / MacOs x64).
2026-04-30	26.0.9616	Zendesk	Connection	Removed	Removed the Password connection property. Including this property in the connection string now returns an error.
2026-04-30	26.0.9616	Zendesk	Data Model	Changed	Changed the TicketID column in the Bookmarks table from an pseudocolumn to a column.
2026-04-15	26.0.9601	General	Query Exec	Changed	String comparisons using GREATER, LESS, and CONTAINS operators are now case-insensitive by default.
2026-04-08	26.0.9594	Zendesk	Security	Changed	TLS 1.3 is now supported by default for HTTP connections.
2026-03-25	25.0.9580	Zendesk	Data Model	Added	Added the AddTicketTags stored procedure.
2026-02-17	25.0.9544	Zendesk		Added	Added the IncludeCustomViews connection property.
2026-01-27	25.0.9523	Zendesk		Added	Added 7 new views: OpenTicketsAssignedToMe, PositivelyRatedTicketsThisWeek, NegativelyRatedTicketsThisWeek, YourSolvedTicketsThisWeek, DeletedTickets, AllCustomers, and SuspendedUsers.
2026-01-13	25.0.9509	General		Added	Added support for the REGEXP_REPLACE() string function.
2026-01-13	25.0.9509	Zendesk		Added	Added full CRUD support for Zendesk's Custom Objects API.
2025-12-21	25.0.9486	Python		Added	Added support for custom loggers in Python connectors on Linux and macOS.
2025-12-05	25.0.9470	General		Added	Added support for the INSERT INTO SELECT statement, with driver-side execution for providers that do not support the operation natively.
2025-12-04	25.0.9469	Zendesk		Removed	Removed the User_Id and View_Id columns from the Tickets table.
2025-11-27	25.0.9462	Zendesk		Removed	Removed the Tickets_Macros table.
2025-11-17	25.0.9452	Zendesk		Removed	Removed the FilterBy column from the PostComments table.
2025-11-11	25.0.9446	Zendesk		Removed	The FilterBy column in the Posts table, which filtered Posts by Status, has been removed. The filtering functionality provided by FilterBy has been integrated into the existing Status column.
2025-11-03	25.0.9438	Zendesk		Changed	Renamed existing custom object tables and prefixes (now designated as Legacy) in preparation for the upcoming implementation of the new Custom Objects API: The CustomObjectField view is now named LegacyCustomObjectField. The CustomObjects table is now named LegacyCustomObjects. Legacy custom objects now use the LegacyCustomObject_ prefix instead of the previous CustomObject_ prefix.
2025-10-30	25.0.9434	Python		Changed	Updated embedded JRE to jre-17.0.17+10 (Linux x64 / MacOs x64).
2025-10-21	25.0.9425	Zendesk		Changed	The Locale column within the ArticleAttachments table is now a full column instead of an input column.
2025-10-13	25.0.9417	Zendesk		Changed	The data type of the ArticleID column in the stored procedure CreateArticleAttachments has been changed from Integer to Long.
2025-10-06	25.0.9410	General		Added	Support for parsing datetime formats using ".S" and ",S" for milliseconds and nanoseconds.
2025-10-02	25.0.9406	Zendesk		Deprecated	Deprecated the following connection properties: UseClientSidePaging and UseParallelPaging.
2025-10-02	25.0.9406	Zendesk		Changed	Changed the default value of the PageSize connection property from 100 to 1000. Added the Auto setting to the UseIncrementalAPI connection property and set it as the default value. Renamed the Include pseudo-column to IncludeCommentText in the TicketEvents table. Renamed the Time column to CreatedAt in the TicketMetricEvents table. Corrected the RatingAvergae column to RatingAverage in the Apps table. Changed the Locale column to a key column, which now forms a composite key with Id in the Articles table. Changed the GroupId, GroupName, and Organization columns to input columns in the Users table.
2025-10-02	25.0.9406	Zendesk		Added	Added Incremental API support for the TicketEvents, TicketMetricEvents, Articles, Users, and Organizations tables.
2025-10-02	25.0.9406	Zendesk		Removed	Removed the IsInline input column from the ArticleAttachments table. Filtering is now handled client-side using the Inline column instead. Removed the SourceId column from the following tables to reduce confusion and improve filtering clarity: SectionTranslations: The SectionId column already contains the same values. CategoryTranslations: The CategoryId column already contains the same values. ArticleTranslations: The ArticleId column already contains the same values.
2025-09-26	25.0.9400	Zendesk		Added	Added support for OAuth PKCE authentication.
2025-09-12	25.0.9386	General		Added	Added the IsInsertable, IsUpdateable, and IsDeleteable columns to the sys_tables table.
2025-09-10	25.0.9384	General		Changed	All columns in statically defined Views are now reported as read-only.
2025-09-03	25.0.9377	General		Changed	Corrected the behavior when IN criteria with NULL values are used in the projection part. It now returns NULL instead of 0. For example, "NULL IN (1,2)" returns "NULL".
2025-09-01	25.0.9375	General		Added	Added support for using the CAST function with infinity values. This function can cast "inf" and "-inf" to DOUBLE, FLOAT, or REAL.
2025-08-21	25.0.9364	General		Changed	Report behavior change: Fixed inconsistent string value comparisons in non-table queries. For example, "SELECT 'A' = 'a'" previously returned false, but it now returns true.
2025-08-13	25.0.9356	General		Changed	Changed the maximum number of pages held in memory from 15 to 5 for the page providers to decrease heap usage.
2025-07-07	25.0.9319	Python		Removed	Removed the 32-bit version of Windows Python.
2025-07-02	25.0.9314	Python		Removed	Removed support for Python 3.9.
2025-07-01	25.0.9313	Zendesk		Changed	HasAttachments has been changed from a full column to a pseudo-column.
2025-06-30	25.0.9312	Zendesk		Deprecated	The Basic AuthScheme is deprecated in the driver, in line with Zendesk's plans to fully depreciate Basic authentication on their end.
2025-06-30	25.0.9312	Zendesk		Removed	Removed the Translations table.
2025-06-25	25.0.9307	General		Removed	Removed the "ADLS Gen 1" value from the ConnectionType property.
2025-06-25	25.0.9307	Python		Added	Added support for Python 3.13 in Windows, Linux, and Mac editions.
2025-06-25	25.0.9307	Python		Removed	Removed support for Python 3.8 as it is no longer supported.
2025-06-20	25.0.9302	General		Added	Created the following functions: TEXT_ENCODE: encodes a string into a different charset (UTF8 → UTF7 and returns a binary array as the result). TEXT_DECODE: takes a binary array and decodes it back into a string when provided the charset. BASE64_ENCODE: takes a binary array and encodes it as a base64 string (varchar). BASE64_DECODE: takes a base 64-encoded string and decodes it into a binary array.
2025-06-18	25.0.9300	General		Changed	The internal code for exception handling has been refactored. Exception messages returned during certain error conditions may now have different wording or formatting.
2025-05-27	25.0.9278	General		Removed	Removed the "Proprietary" enum option from ProxyAuthscheme.
2025-05-12	25.0.9263	Python		Changed	Updated embedded JRE to jre-17.0.15+6 (Linux x64 / MacOS x64) and jre-17.0.15+6 (MacOS aarch64).
2025-02-15	24.0.9177	General		Added	Added support for converting unsigned integer types to the nearest signed data type that has enough precision to hold the unsigned value.This is done for JDBC only because it does not have support for unsigned data types.
2024-11-27	24.0.9097	General		Added	Added ThreadId to LogModule output. Logfile lines now include the Thread ID associated with the action being performed.
2024-11-06	24.0.9076	Zendesk		Added	Added the CreateTicketComment and DownloadCommentAttachment stored procedures.
2024-06-05	24.0.8922	Python		Added	Added support for Python 3.12.
2024-05-23	24.0.8909	Zendesk		Added	Added two new tables: GroupSlaPolicies and Targets. Added 8 new views: AccessLogs, Apps, AuditLogs, ResourceCollections, TargetFailures, TicketEmailCCs, TicketRelatedInformation, and UserEvents. In the Requests table, added 3 new columns: CustomFields, CustomStatusId, and EmailCcIds. In the Sections table, added the Sorting column. In the TicketComments table, added the AuditId column. In the Tickets table, added 5 new columns: AllowAttachments, CustomStatusId, EmailCcIds, FromMessagingChannel, and ResultType.
2024-05-09	24.0.8895	General		Changed	The ROUND function previously did not accept negative precision values. That feature has now been restored.
2024-03-15	23.0.8840	General		Added	Created a new SQL function called STRING_COMPARE that provides java's String.compare() ability to SQL queries. Returns a number representative of the compared value of two strings
2024-02-15	23.0.8811	Zendesk		Changed	Changed the data type of the EditedAt column from string to datetime and the StartTime column from long to datetime in the Articles table. Changed the data type of the MessageAddedAt and StateUpdatedAt columns from string to datetime in the SideConversations table.
2024-02-13	23.0.8809	Zendesk		Changed	Updated the datatype of CreatedAt and UpdatedAt columns from string to datetime in Articles and ArticleAttachments tables.
2024-02-13	23.0.8809	Zendesk		Changed	Updated Id, and FollowupId columns as a composite key to Tickets_Followups table. Updated Id as a primary key in Tickets_SatisfactionRatings table.
2024-01-08	23.0.8773	Zendesk		Changed	Updated Id, and CollaboratorId columns as a composite key to Tickets_Collaborator table. Updated Id, and FollowerId columns as a composite key to Tickets_Followers table. Updated Id, and MacroId columns as a composite key to Tickets_Macros table. Updated Id, and SatisfactionRatingId columns as a composite key to Tickets_SatisfactionRatings table. Updated Id, and SharingAgreementId columns as a composite key to Tickets_SharingAgreements table. Updated Id, and Tag columns as a composite key to Tickets_Tags table. Updated Id, and ViaSourceRel columns as a composite key to Tickets_Viasources table.
2023-11-29	23.0.8733	General		Changed	The ROUND function doesn't accept the negative precision values anymore.
2023-11-29	23.0.8733	General		Changed	The returning types of the FDMonth, FDQuarter, FDWeek, LDMonth, LDQuarter, LDWeek functions are changed from Timestamp to Date. The return type of the ABS function will be consistent with the parameter value type.
2023-11-28	23.0.8732	General		Added	Added the HMACSHA256 formatter to allow for secrets to be decoded if it is in base64 format
2023-10-30	23.0.8703	Zendesk		Added	Added TicketSkips, Attributes, AttributeValues, Bookmarks, ManagementPermissionGroups, Translations, ContentSubscriptions, UserSegments, Votes, ContentTags, ArticleComments tables. Added TicketFieldsRelationshipFilterAll, TicketFieldsRelationshipFilterAny, UserFieldsRelationshipFilterAll, UserFieldsRelationshipFilterAny, OrganizationFieldsRelationshipFilterAll, OrganizationFieldsRelationshipFilterAny, UserSubscriptions, TicketEvents views. Added CreateContentTag and UploadUserImage Stored Procedures. Added AgentDescription, CustomStatuses, RelationshipFilterAll, RelationshipFilterAny, RelationshipTargetType, RequiredInPortal and SubTypeId columns in TicketFields table. Added RelationshipTargetType, RelationshipFilterAll and RelationshipFilterAny columns in UserFields table. Added RelationshipTargetType, RelationshipFilterAll and RelationshipFilterAny columns in OrganizationFields table. Added support for GetDeleted in TicketSkips table and TicketEvents view.
2023-10-27	23.0.8700	Zendesk		Added	Added support for GetDeleted in the TicketAudits, TicketComments, TicketMetricEvents, TicketMetrics, Tickets_Collaborators, Tickets_Followers, Tickets_Followups, Tickets_Macros, Tickets_SatisfactionRatings, Tickets_SharingAgreements, Tickets_Tags and Tickets_Viasources views.
2023-10-13	23.0.8686	Zendesk		Added	Added the ArticleLabels table.
2023-10-05	23.0.8678	Zendesk		Added	Added the Categories, Sections, SideConversations and TriggerCategories tables. Added the SatisfactionReasons, SideConversationParticipants, SideConversationEvents, SideConversationEventsMessage and SideConversationEventsMessageTo views. Added the ImportSideConversation, ImportSideConversationEvents, SetUserPassword, ChangePassword and ImportTickets Stored Procedures. Added the TicketComments pseudo aggregate column in the Tickets table. Added the ReferenceNumber pseudocolumn in the Tickets table and TicketComments view.
2023-10-03	23.0.8676	Zendesk		Changed	Changed CustomAgentRoles from a view to a table. Changed the column name from ConfigurationEndUserProfile to ConfigurationEndUserProfileAccess in the CustomAgentRoles table.
2023-10-03	23.0.8676	Zendesk		Added	Added the ConfigurationAssignTicketsToAnyGroup, ConfigurationCustomObjects, ConfigurationEndUserListAccess, ConfigurationExploreAccess, ConfigurationGroupAccess, ConfigurationLightAgent, ConfigurationManageAutomations, ConfigurationManageContextualWorkspaces, ConfigurationManageGroupMemberships,ConfigurationManageGroups, ConfigurationManageOrganizationFields, ConfigurationManageOrganizations, ConfigurationManageRoles, ConfigurationManageSkills, ConfigurationManageSlas, ConfigurationManageSuspendedTickets, ConfigurationManageTeamMembers, ConfigurationManageTicketFields, ConfigurationManageTicketForms, ConfigurationManageTriggers, ConfigurationManageUserFields, ConfigurationModerateForums, ConfigurationOrganizationNotesEditing, ConfigurationSideConversationCreate, ConfigurationTicketEditing, ConfigurationTicketRedaction, ConfigurationViewDeletedTickets, ConfigurationVoiceAccess, ConfigurationVoiceDashboardAccess, RoleType, TeamMemberCount columns in the CustomAgentRoles table.
2023-09-27	23.0.8670	Zendesk		Added	Added UseParallelPaging connection property. Added cursor based pagination support for ArticleAttacments, Article, Automations, Posts, TicketComments, TicketMetricEvents, Topics, UserIdentities tables. Added CustomTicketStatuses table.
2023-09-25	23.0.8668	Zendesk		Added	Added support for Insert and Update in the Views table. Added Default, Description, RawTitle and Url columns in the Views table. Added ViewsConditionsAll and ViewsConditionsAny views.
2023-09-21	23.0.8664	Zendesk		Added	Added cursor based pagination support for Tickets_Collaborators, Tickets_Followers, Tickets_Followups, Tickets_Macros, Tickets_SatisfactionRatings, Tickets_SharingAgreements and Tickets_Viasources views because API support Cursor Pagination for these tables.
2023-09-12	23.0.8655	Zendesk		Changed	Updated Articles view to a table. Updated ArticleAttacments view to a table.
2023-09-12	23.0.8655	Zendesk		Added	Added CreateArticleAttachment Stored Procedure.
2023-09-08	23.0.8651	Zendesk		Changed	Updated SlaPolicies view to a table.
2023-09-08	23.0.8651	Zendesk		Added	Added SlaPoliciesFilterAll, SlaPoliciesFilterAny and SlaPoliciesMetrics views.
2023-08-29	23.0.8641	Python		Added	Added support for SQLAlchemy 2.0.
2023-08-10	23.0.8622	Zendesk		Added	Added cursor based pagination support for ArticleAttacments, Article, Automations, Posts, TicketComments, TicketMetricEvents, Topics, UserIdentities tables. Added CustomTicketStatuses table.
2023-07-21	23.0.8602	Zendesk		Changed	Updated UserId column as composite key in the UserIdentities table.
2023-06-20	23.0.8571	General		Added	Added the new sys_lastresultinfo system table.
2023-05-19	23.0.8539	Python		Added	Added support for Python 3.11 on Windows, Linux and Mac.
2023-05-16	23.0.8536	Python		Removed	Removed support for Python 3.7 on Windows and Linux
2023-04-25	23.0.8515	General		Removed	Removed support for the SELECT INTO CSV statement. The core code doesn't support it anymore.
2023-01-10	22.0.8410	Zendesk		Changed	Updated TicketId column as composite key in the Collaborators view.
2023-01-04	22.0.8404	Zendesk		Changed	Changed Collaborators.UpdatedAt datatype from date to datetime.
2022-12-30	22.0.8399	Zendesk		Added	Added CreatedAt, UpdatedAt, Url, AgentConditions, EndUserConditions columns to the TicketForms table.
2022-12-14	22.0.8383	General		Changed	Added the Default column to the sys_procedureparameters table.
2022-12-02	22.0.8371	Zendesk		Added	Added IncludeCustomObjects property to fetch Custom Objects. Added CustomObjects table. Added CustomObjectField view.
2022-11-15	22.0.8354	Python		Changed	Updated embedded JRE to jre8u345-b01(Linux x64 / MacOS x64) and jre-17.0.5+8(MacOS aarch64).
2022-11-11	22.0.8350	Zendesk		Added	Added Attachments.UpdatedAt Pseudo column.
2022-11-02	22.0.8341	Zendesk		Added	Added Embedded OAuth support.
2022-09-30	22.0.8308	General		Changed	Added the IsPath column to the sys_procedureparameters table.
2022-09-22	22.0.8300	Zendesk		Added	Added the Calls table.
2022-05-18	22.0.8173	Python		Added	Added support for Python 3.10 on Windows, Linux, and Mac Added support for Python 3.9 on Mac Added support for Mac M1
2022-05-18	22.0.8173	Python		Removed	Removed support for Python 3.6 on Windows and Linux
2022-02-11	21.0.8077	Zendesk		Added	Added support for new tables Article and ArticleAttacments.
2022-02-03	21.0.8069	Zendesk		Added	Added support for Count to be calculated server side on the Users table. This is only supported in limited cases where Group By and Having are not used.
2021-11-09	21.0.7983	Zendesk		Added	Added cursor based pagination support for ActivityStream, Automations, Macros, SatisfactionRatings, SupportAddresses, SuspendedTickets, TicketMetrics and Views tables. Previously these tables used limit / offset pagination, which is subject to strict rate limits from Zendesk.
2021-10-05	21.0.7948	Zendesk		Added	Added support to use the Incremental API for the TicketMetrics table.
2021-09-23	21.0.7936	Zendesk		Added	Added a new connection property - IncludeDeleted. If set to true, the driver will include deleted Tickets when using the Incremental API.
2021-09-16	21.0.7929	Zendesk		Added	Added the Solved_At column to the Tickets table when using the Incremental API.
2021-09-16	21.0.7929	Zendesk		Changed	Changed the Solved column to a pseudo column for Tickets table and changed the datatype to Date. Solved does not actually return with any value, but it is an available input that may be passed to Zendesk when the connection property UseIncrementalAPI=false.
2021-09-02	21.0.7915	General		Added	Added support for the STRING_SPLIT table-valued function in the CROSS APPLY clause.
2021-08-07	21.0.7889	General		Changed	Added the KeySeq column to the sys_foreignkeys table.
2021-08-06	21.0.7888	General		Changed	Added the new sys_primarykeys system table.
2021-07-23	21.0.7874	General		Changed	Updated the Literal Function Names for relative date/datetime functions. Previously, relative date/datetime functions resolved to a different value when used in the projection as opposed to the predicate. For example: SELECT LAST_MONTH() AS lm, Col FROM Table WHERE Col > LAST_MONTH(). Formerly, the two LAST_MONTH() methods would resolve to different datetimes. Now, they will match. As a replacement for the previous behavior, the relative date/datetime functions in the criteria may have an 'L' appended to them. For example: WHERE col > L_LAST_MONTH(). This will continue to resolve to the same values that were previously calculated in the criteria. Note that the "L_" prefix will only work in the predicate - it not available for the projection.
2021-04-25	21.0.7785	General		Added	Added support for handling client side formulas during insert / update. For example: UPDATE Table SET Col1 = CONCAT(Col1, " - ", Col2) WHERE Col2 LIKE 'A%'
2021-04-23	21.0.7783	General		Changed	Updated how display sizes are determined for varchar primary key and foreign key columns so they will match the reported length of the column.
2021-04-16	21.0.7776	General		Added	Non-conditional updates between two columns is now available to all drivers. For example: UPDATE Table SET Col1=Col2
2021-04-16	21.0.7776	General		Changed	Reduced the length to 255 for varchar primary key and foreign key columns.
2021-04-16	21.0.7776	General		Changed	Updated implicit and metadata caching to improve performance and support for multiple connections. Old metadata caches are not compatible - you need to generate new metadata caches if you are currently using CacheMetadata.
2021-04-16	21.0.7776	General		Changed	Updated index naming convention to avoid duplicates.

This section provides a walk-through for writing Zendesk data access code in Python script.

For more information on the available data source entities and how to query them with SQL, see Data Model. For the SQL syntax, see SQL Compliance.

Connecting from Code

For information on how to deploy the connector and configure the connection to Zendesk, see Package Installation and Establishing a Connection.

For information on how to connect with the zendesk.connector module and its related classes, see Connecting.

Executing SQL

The connection's cursor object is used to directly execute SQL queries. For information on how to execute SELECT statements and process the returned result sets, see Querying Data. For information on to modify the data in Zendesk with INSERT, UPDATE, and DELETE statements, see Modifying Data .

Executing Stored Procedures

You can call stored procedures by using the EXECUTE statement. For further information, see Calling Stored Procedures.

Batch Processing

For information about how to modify several rows of Zendesk data at once using parameterized INSERT, UPDATE, and DELETE statements, see Batch Processing.

Connecting with the cdata.zendesk Module:

The connector's module is used directly to establish a connection with the data source. It does this by using a connection string as its argument. For example:

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

Once the connection is created, you can use it to execute subsequent SQL queries.

After connecting as described in Connecting, you can use the open connection to execute SQL statements.

Executing Queries

To execute SQL statements that return data, use the execute() method. Once a query is executed, the result set is fetched from the cursor. This result set can then be iterated over to process the records individually.

For example:

cur = conn.execute("SELECT Id, Subject FROM Tickets")
rs = cur.fetchall()
for row in rs:
	print(row)

Parameterized Queries

Various Python collections, such as arrays and tuples, can act as additional arguments for the execute() method. This enables you to parameterize the queries executed and help to prevent SQL Injection.

For example:

cmd = "SELECT Id, Subject FROM Tickets WHERE Industry = ?"
params = ["Floppy Disks"]
cur = conn.execute(cmd, params)
rs = cur.fetchall()
for row in rs:
	print(row)

The connection is also used to issue INSERT, UPDATE, and DELETE commands to the data source. Parameters can be used with these statements if desired.

Note that the connector does not support transactions. As with normal write operations, all SQL statements executed by this connector affect the data source immediately. Call the connection's commit() method following the execution.

Insert

The following example adds a new record to the table:

cmd = "INSERT INTO Tickets (Id, Subject) VALUES (?, ?)"
params = ["Jon Doe", "John"]
cur = conn.execute(cmd, params)
print("Records affected: ", cur.rowcount)

Update

The following example modifies an existing record in the table:

cmd = "UPDATE Tickets SET Subject = ? WHERE Id = ?"
params = ["John", "1"]
cur = conn.execute(cmd, params)
print("Records affected: ", cur.rowcount)

Delete

The following example removes an existing record from the table:

cmd = "DELETE FROM Tickets WHERE Id = ?"
params = ["1"]
cur = conn.execute(cmd, params)
print("Records affected: ", cur.rowcount)

You can execute stored procedures using either the execute() or callproc() method of the connection.

Calling Stored Procedures Using Execute()

When you call stored procedures by issuing EXECUTE commands, the stored procedure arguments are parameterized. For example:

cmd = "EXECUTE SelectEntries ObjectName = ?"
params = ["Account"]
conn.execute(cmd, params)

Calling Stored Procedures Using Callproc()

When you call stored procedured by issuing the callproc() method, the stored procedure arguments are a procedure name and a list of parameters. For example:

cur = conn.cursor()
params = ["Account"]
cur.callproc("SelectEntries", params)

This Python connector also supports writing to the data source via batch processing, using the cursor object's executemany() method. This requires both a SQL statement string and a data frame of values that act as a series of parameters for executing the SQL statement.

Note that the connector does not support transactions. As with normal write operations, all SQL statements executed by this connector affect the data source immediately. Call the connection's commit() method following the execution.

Insert

The following example adds new records to the table:

cur = conn.cursor()
cmd = "INSERT INTO Tickets (Id, Subject) VALUES (?, ?)"
params = [["Jon Doe", "John"], ["Jon Doe", "John"]]
cur.executemany(cmd, params)
print("Records affected: ", cur.rowcount)

Update

The following example modifies existing records in the table:

cur = conn.cursor()
cmd = "UPDATE Tickets SET Subject = ? WHERE Id = ?"
params = [["John", "1"], ["John", "1"]]
cur.executemany(cmd, params)
print("Records affected: ", cur.rowcount)

Delete

The following example removes existing records from the table:

cur = conn.cursor()
cmd = "DELETE FROM Tickets WHERE Id = ?"
params = [["1"], ["1"]]
cur.executemany(cmd, params)
print("Records affected: ", cur.rowcount)

The connector is integrated with other tools and packages within Python.

Python Integration Guides

The following sections show how to create and use connections with the connector in common packages in Python:

• From SQLAlchemy
• From Pandas
• From Matplotlib
• From Petl

Complete List of Zendesk Integration Quickstarts

For information on connecting from other applications, see Zendesk integration guides.

The CData Python Connector for Zendesk includes a Dialect class that enables integration with SQLAlchemy. Bear in mind that several aspects of connector functionality are not currently supported in SQLAlchemy 2.0 or above. If necessary, downgrade SQLAlchemy to version 1.4 or 1.3 before using this connector.

The following sections detail various aspects of this integration:

Connecting From SQLAlchemy

To construct a URL with which SQLAlchemy loads and uses the appropriate connector automatically, see Connecting

Reflecting Metadata With SQLAlchemy

To learn how to model Zendesk tables with mapped classes, see Reflecting Metadata.

Querying Data From SQLAlchemy

To learn how to use mapped classes to query the associated tables, see Querying Data.

Modifying Data From SQLAlchemy

The connector provides INSERT/UPDATE/DELETE functionality in SQLAlchemy. To learn how to call the session's execute() method to affect the data in the data source, see Modifying Data.

Connecting With a Dialect URL

Establishing a connection using SQLAlchemy requires a specific URL format. For this connector, you can create the engine using either of the following URL formats:

Format 1

from sqlalchemy import create_engine
engine = create_engine("zendesk:///?URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

Format 2

from sqlalchemy import create_engine
engine = create_engine("zendesk://User:Password@/?URL=https://subdomain.zendesk.com;")

For SQLAlchemy 2.0, the dialect name is zendesk_2. To establish a connection, use the following URL format:

from sqlalchemy import create_engine
engine = create_engine("zendesk_2:///?URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

SQLAlchemy can act as an Object-relational Map (ORM). This enables you to treat records of a database table as instantiable records. To leverage this functionality, you must reflect the underlying metadata in one of the following ways.

Note: The following examples employ SQLAlchemy 1.4.

Modeling Data Using a Mapping Class

Use "sqlalchemy.ext.declarative.declarative_base" to declare a mapping class for the table you wish to model in the ORM. A known table in the data model is modeled either partially or completely, as shown in the following example:

from sqlalchemy.ext.declarative import declarative_base
Base = declarative_base()
class Tickets(Base):
	__tablename__ = "Tickets"
	Id = Column(String, primary_key=True)
	Id = Column(String)
	Subject = Column(String)

Automatically Reflecting Metadata

Rather than mapping tables manually, SQLAlchemy can discover the metadata for one or more tables automatically. To accomplish this across the entire data model, use automap_base:

from sqlalchemy import MetaData
from sqlalchemy.ext.automap import automap_base
meta = MetaData()
abase = automap_base(metadata=meta)
abase.prepare(autoload_with=engine)
Tickets = abase.classes.Tickets

You can also reflect a single table with an inspector. When reflecting this way, providing a list of specific columns to map is optional:

from sqlalchemy import MetaData, Table
from sqlalchemy import inspect
meta = MetaData()
insp = inspect(engine)
Tickets_table = Table("Tickets", meta)
insp.reflect_table(Tickets_table, ["Id","Subject"])

After you use the steps in Connecting to connect, and use one of the methods in Reflecting Metadata to reflect some of the metadata, you can use a session object to query data.

Querying Data Using the Query Method

If the mapping class has been prepared, use it with a session object to query the data source. After binding the engine to the session, provide the mapping class to the session's query method.

For example:

engine = create_engine("zendesk:///?URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
factory = sessionmaker(bind=engine)
session = factory()
for instance in session.query(Tickets).filter_by(Industry="Floppy Disks"):
	print("Id: ", instance.Id)
	print("Id: ", instance.Id)
	print("Subject: ", instance.Subject)
	print("---------")

Querying Data Using the Execute Method

The session object can also run the query with the execute() method alongside the appropriate Table object. Assuming you have an active session, the following is just as viable:

Tickets_table = Tickets.metadata.tables["Tickets"]
for instance in session.execute(Tickets_table.select().where(Tickets_table.c.Industry == "Floppy Disks")):
	print("Id: ", instance.Id)
	print("FullName: ", instance.Name)
	print("City: ", instance.BillingCity)
	print("---------")

Implicit Joining

If mapped classes of related Zendesk objects have a singular foreign key relationship, the classes are implicitly joined. After importing the necessary objects, a relationship is established between your two mapped classes, as in the example below:

from sqlalchemy.ext.declarative import declarative_base
from sqlalchemy import Column, String, Integer, DateTime, ForeignKey
from sqlalchemy.orm import sessionmaker, relationship

Base = declarative_base()
class Contact(Base):
	__tablename__ = "Contact"
	Id = Column(Integer, primary_key=True)
	Name = Column(String)
	Email = Column(String)
	BirthDate = Column(DateTime)
	AccountId = Column(String, ForeignKey("Account.Id"))
	Account_Link = relationship("Account", back_populates="Contact_Link")

class Account(Base):
	__tablename__ = "Account"
	Id = Column(String, primary_key=True)
	Name = Column(String)
	BillingCity = Column(String)
	NumberOfEmployees = Column(Integer)
	Contact_Link = relationship("Contact", order_by=Contact.Id, back_populates="Account_Link")

Once the relationship is established, the tables are queried simultaneously using the session's query() method. For example:

rs = session.query(Account, Contact).filter(Account.Id == Contact.AccountId)
for Ac, Ct in rs:
  print("AccountId: ", Ac.Id)
  print("AccountName: ", Ac.Name)
  print("ContactId: ", Ct.Id)
  print("ContactName: ", Ct.Name)

Other Join Forms

In situations where mapped classes have either no foreign keys or multiple foreign keys, you may need different forms of the JOIN query to accommodate them. Using the earlier classes as examples, the following JOIN queries are possible as well:

• Explicit condition (necessary if there are no foreign keys in your mapped classes):
  

  rs = session.query(Account, Contact).join(Contact, Account.Id == Contact.AccountId)
  for Ac, Ct in rs:

• Left-to-right relationship:
  

  rs = session.query(Account, Contact).join(Account.Contact_Link)
  for Ac, Ct in rs:

• Left-to-right relationship with explicit target:
  

  rs = session.query(Account, Contact).join(Contact, Account.Contact_Link)
  for Ac, Ct in rs:

• String form of a left-to-right relationship:
  

  rs = session.query(Account, Contact).join("Contact_Link")
  for Ac, Ct in rs:

SQLAlchemy ORM also exposes support for other clauses in SQL, such as ORDER BY, GROUP BY, LIMIT, and OFFSET. All of these are supported by this connector:

ORDER BY

The following example sorts by a specified column using the session object's query() method:

rs = session.query(Tickets).order_by(Tickets.Size)
for instance in rs:
	print("Id: ", instance.Id)
	print("Id: ", instance.Id)
	print("Subject: ", instance.Subject)
	print("---------")

You can also use the session object's execute() method perform an ORDER BY. For example:

rs = session.execute(Tickets_table.select().order_by(Tickets_table.c.Size))
for instance in rs:

GROUP BY

The following example uses the session object's query() method to group records with a specified column:

rs = session.query(func.count(Tickets.Id).label("CustomCount"), Tickets.Id).group_by(Tickets.Id)
for instance in rs:
	print("Count: ", instance.CustomCount)
	print("Id: ", instance.Id)
	print("---------")

You can also use the session object's execute() method to perform a GROUP BY:

rs = session.execute(Tickets_table.select().with_only_columns([func.count(Tickets_table.c.Id).label("CustomCount"), Tickets_table.c.Id]).group_by(Tickets_table.c.Id))
for instance in rs:

LIMIT and OFFSET

The following example uses the session object's query() method to skip the first 100 records and fetch the following 25:

rs = session.query(Tickets).limit(25).offset(100)
for instance in rs:
	print("Id: ", instance.Id)
	print("Id: ", instance.Id)
	print("Subject: ", instance.Subject)
	print("---------")

You can also use the session object's execute() method to set a LIMIT or OFFSET:

rs = session.execute(Tickets_table.select().limit(25).offset(100))
for instance in rs:

Certain aggregate functions can also be used within SQLAlchemy by using the func module.

To import this module, execute:

from sqlalchemy.sql import func

Once func is imported, the following aggregate functions are available:

COUNT

The following example counts the number of records in a set of groups using the session object's query() method.

rs = session.query(func.count(Tickets.Id).label("CustomCount"), Tickets.Id).group_by(Tickets.Id)
for instance in rs:
	print("Count: ", instance.CustomCount)
	print("Id: ", instance.Id)
	print("---------")

You can also execute COUNT using the session object's execute() method:

rs = session.execute(Tickets_table.select().with_only_columns([func.count(Tickets_table.c.Id).label("CustomCount"), Tickets_table.c.Id])group_by(Tickets_table.c.Id))
for instance in rs:

SUM

This example calculates the cumulative amount of a numeric column in a set of groups.

rs = session.query(func.sum(Tickets.Size).label("CustomSum"), Tickets.Id).group_by(Tickets.Id)
for instance in rs:
	print("Sum: ", instance.CustomSum)
	print("Id: ", instance.Id)
	print("---------")

You can also invoke SUM using the session object's execute() method.

rs = session.execute(Tickets_table.select().with_only_columns([func.sum(Tickets_table.c.Size).label("CustomSum"), Tickets_table.c.Id]).group_by(Tickets_table.c.Id))
for instance in rs:

AVG

This example uses the session object's query() method to calculate the average amount of a numeric column in a set of groups:

rs = session.query(func.avg(Tickets.Size).label("CustomAvg"), Tickets.Id).group_by(Tickets.Id)
for instance in rs:
	print("Avg: ", instance.CustomAvg)
	print("Id: ", instance.Id)
	print("---------")

You can also use the session object's execute() method to invoke AVG:

rs = session.execute(Tickets_table.select().with_only_columns([func.avg(Tickets_table.c.Size).label("CustomAvg"), Tickets_table.c.Id]).group_by(Tickets_table.c.Id))
for instance in rs:

MAX and MIN

This example finds the maximum value and minimum value of a numeric column in a set of groups.

rs = session.query(func.max(Tickets.Size).label("CustomMax"), func.min(Tickets.Size).label("CustomMin"), Tickets.Id).group_by(Tickets.Id)
for instance in rs:
	print("Max: ", instance.CustomMax)
	print("Min: ", instance.CustomMin)
	print("Id: ", instance.Id)
	print("---------")

You can also use the session object's execute() method to invoke MAX and MIN:

rs = session.execute(Tickets_table.select().with_only_columns([func.max(Tickets_table.c.Size).label("CustomMax"), func.min(Tickets_table.c.Size).label("CustomMin"), Tickets_table.c.Id]).group_by(Tickets_table.c.Id))
for instance in rs:

Commands can be executed individually by the session with a call to "execute()".

Obtaining the Table Object

The query supplied to this method is constructed using the associated Table object of a mapped class. This Table object is obtained from the mapped class's metadata field, as below:

Tickets_table = Tickets.metadata.tables["Tickets"]

Once the table object is obtained, the write operations are executed in the following ways. The queries are executed immediately without the need for a call to "commit()":

Insert

The following example adds a new record to the table:

session.execute(Tickets_table.insert(), {"Id": "Jon Doe", "Subject": "John"})

Update

The following example modifies an existing record in the table:

session.execute(Tickets_table.update().where(Tickets_table.c.Id == "1").values(Id="Jon Doe", Subject="John"))

Delete

The following example removes an existing record from the table:

session.execute(Tickets_table.delete().where(Tickets_table.c.Id == "1"))

When combined with the connector, Pandas can be used to generate data frames that contain your Zendesk data. Once created, a data frame can be passed to various other Python packages.

Connecting

Pandas relies on an SQLAlchemy engine to execute queries. Before you can use Pandas you must import it:

import pandas as pd
from sqlalchemy import create_engine
engine = create_engine("zendesk:///?URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

Querying Data

In Pandas, SELECT queries are provided in a call to the read_sql() method, alongside a relevant connection object. Pandas executes the query on that connection, and returns the results in the form of a data frame, which can be used for a variety of purposes.

df = pd.read_sql("""
	SELECT
	   Id,
	   Subject,
     $exNumericCol;
	FROM Tickets;""", engine)
print(df)

Modifying Data

To insert new records into a table, create a new data frame, and define its fields accordingly. When that is done, call to_sql() on the data frame to perform the INSERT operation with the connector, as shown in the example below. You must set the "if _exists" argument to "append" to prevent Pandas from attempting building the table from scratch. To prevent Pandas from writing the data frame index as a column, set index=False.

df = pd.DataFrame({"Id": ["Jon Doe"], "Subject": ["John"]})
df.to_sql("Tickets", con=engine, if_exists="append", index=False)

Matplotlib contains a number of tools that can graphically model Zendesk data after being fed a data frame From Pandas.

Using PyPlot

Before any Matplotlib tool, such as pyplot, can be used, it must be imported:

from matplotlib import pyplot as plt

Once a Pandas data frame is obtained, it can be used to create a plot visualizing Zendesk data. For example, the following plot generates and displays a bar graph relating Id and Size values:

df.plot(kind="bar", x="Id", y=["Size"])
plt.show()

The connector can be used to create ETL applications and pipelines for CSV data in Python using Petl.

Install Required Modules

Install the Petl modules using the pip utility.

pip install petl

Connecting

After you import the modules, including the CData Python Connector for Zendesk, you can use the connector's connect function to create a connection using a valid Zendesk connection string. If you prefer not to use a direct connection, you can use a SQLAlchemy engine.

import petl as etl
import cdata.zendesk as mod
cnxn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")

Extract, Transform, and Load the Zendesk Data

Create a SQL query string and store the query results in a DataFrame.

sql = "SELECT	Id, Subject FROM Tickets "
table1 = etl.fromdb(cnxn,sql)

Loading Data

With the query results stored in a DataFrame, you can load your data into any supported Petl destination. The following example loads the data into a CSV file.

etl.tocsv(table1,'output.csv')

Modifying Data

Insert new rows into Zendesk tables using Petl's appenddb function.

table1 = [['Id','Subject'],['Jon Doe','John']]
etl.appenddb(table1,cnxn,'Tickets')

The extension supports schema discovery by using SQL queries to available System Tables.

Using SQL

The following sections describe the discovery of metadata through several System Tables:

• Tables and Views
• Columns
• Procedures

The connector possesses system tables that are used to discover the tables and views available in the data model. Of these system tables, "sys_tables" and "sys_views" are used to fetch information about the available tables and views respectively:

Tables

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
cur = conn.cursor()
cmd = "SELECT * FROM sys_tables"
cur.execute(cmd)
rs = cur.fetchall()
for row in rs:
	print(row)

Views

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
cur = conn.cursor()
cmd = "SELECT * FROM sys_views"
cur.execute(cmd, params)
rs = cur.fetchall()
for row in rs:
	print(row)

The available columns for any given table are fetched from a system table called "sys_tablecolumns". A specific table name is provided in the WHERE criteria to restrict the table from which the column information is fetched:

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
cur = conn.cursor()
cmd = "SELECT * FROM sys_tablecolumns WHERE TableName = 'Tickets'"
cur.execute(cmd)
rs = cur.fetchall()
for row in rs:
	print(row)

Procedures

A system table called "sys_procedures" is queried to obtain the available stored procedures that are executed:

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
cur = conn.cursor()
cmd = "SELECT * FROM sys_procedures"
cur.execute(cmd)
rs = cur.fetchall()
for row in rs:
	print(row)

Parameters

The input parameters of any stored procedure are similarly obtained from the "sys_procedureparameters" system table:

import cdata.zendesk as mod
conn = mod.connect("URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;")
cur = conn.cursor()
cmd = "SELECT * FROM sys_procedureparameters WHERE ProcedureName = 'SelectEntries'"
cur.execute(cmd)
rs = cur.fetchall()
for row in rs:
	print(row)

This section details a selection of advanced features of the Zendesk connector.

User Defined Views

The connector supports the use of user defined views, virtual tables whose contents are decided by a pre-configured user defined query. These views are useful when you cannot directly control queries being issued to the drivers. For an overview of creating and configuring custom views, see User Defined Views .

SSL Configuration

Use SSL Configuration to adjust how connector handles TLS/SSL certificate negotiations. You can choose from various certificate formats;. For further information, see the SSLServerCert property under "Connection String Options" .

Firewall and Proxy

Configure the connector for compliance with Firewall and Proxy, including Windows proxies and HTTP proxies. You can also set up tunnel connections.

Caching Data

Caching Data enables faster access to data and reduces the number of API calls, improving performance. The connector supports a simple caching model where multiple connections can also share the cache over time. When configuring the cache connection, you can specify automatic or explicit data caching.

Query Processing

The connector offloads as much of the SELECT statement processing as possible to Zendesk and then processes the rest of the query in memory (client-side).

For further information, see Query Processing.

Logging

For an overview of configuration settings that can be used to refine CData logging, see Logging. Only two connection properties are required for basic logging, but there are numerous features that support more refined logging, which enables you to use the LogModules connection property to specify subsets of information to be logged.

Exception Handling

For an overview of how exceptions are reported and the components of an exception, see Exception Handling.

The CData Python Connector for Zendesk supports the use of user defined views: user-defined virtual tables whose contents are decided by a preconfigured query. User defined views are useful in situations where you cannot directly control the query being issued to the driver; for example, when using the driver from a tool.

Use a user defined view to define predicates that are always applied. If you specify additional predicates in the query to the view, they are combined with the query already defined as part of the view.

There are two ways to create user defined views:

• Create a JSON-formatted configuration file defining the views you want.
• DDL statements.

Defining Views Using a Configuration File

User defined views are defined in a JSON-formatted configuration file called UserDefinedViews.json. The connector automatically detects the views specified in this file.

You can also have multiple view definitions and control them using the UserDefinedViews connection property. When you use this property, only the specified views are seen by the connector.

This user defined view configuration file is formatted so that each root element defines the name of a view, and includes a child element, called query, which contains the custom SQL query for the view.

For example:

{
	"MyView": {
		"query": "SELECT * FROM Tickets WHERE MyColumn = 'value'"
	},
	"MyView2": {
		"query": "SELECT * FROM MyTable WHERE Id IN (1,2,3)"
	}
}

Use the UserDefinedViews connection property to specify the location of your JSON configuration file. For example:

"UserDefinedViews", "C:\\Users\\yourusername\\Desktop\\tmp\\UserDefinedViews.json"

Defining Views Using DDL Statements

The connector is also capable of creating and altering the schema via DDL Statements such as CREATE LOCAL VIEW, ALTER LOCAL VIEW, and DROP LOCAL VIEW.

Create a View

To create a new view using DDL statements, provide the view name and query as follows:

CREATE LOCAL VIEW [MyViewName] AS SELECT * FROM Customers LIMIT 20;

If no JSON file exists, the above code creates one. The view is then created in the JSON configuration file and is now discoverable. The JSON file location is specified by the UserDefinedViews connection property.

Alter a View

To alter an existing view, provide the name of an existing view alongside the new query you would like to use instead:

ALTER LOCAL VIEW [MyViewName] AS SELECT * FROM Customers WHERE TimeModified > '3/1/2020';

The view is then updated in the JSON configuration file.

Drop a View

To drop an existing view, provide the name of an existing schema alongside the new query you would like to use instead.

DROP LOCAL VIEW [MyViewName]

This removes the view from the JSON configuration file. It can no longer be queried.

Schema for User Defined Views

In order to avoid a view's name clashing with an actual entity in the data model, user defined views are exposed in the UserViews schema by default. To change the name of the schema used for UserViews, reset the UserViewsSchemaName property.

Working with User Defined Views

For example, a SQL statement with a user defined view called UserViews.RCustomers only lists customers in Raleigh:

SELECT * FROM Customers WHERE City = 'Raleigh';

An example of a query to the driver:

SELECT * FROM UserViews.RCustomers WHERE Status = 'Active';

Resulting in the effective query to the source:

SELECT * FROM Customers WHERE City = 'Raleigh' AND Status = 'Active';

That is a very simple example of a query to a user defined view that is effectively a combination of the view query and the view definition. It is possible to compose these queries in much more complex patterns. All SQL operations are allowed in both queries and are combined when appropriate.

Customizing the SSL Configuration

By default, the connector attempts to negotiate TLS with the server. The server certificate is validated against the default system trusted certificate store. You can override how the certificate gets validated using the SSLServerCert connection property.

To specify another certificate, see the SSLServerCert connection property.

Connecting Through a Firewall or Proxy

HTTP Proxies

Note: The connector uses the system proxy settings by default, without further configuration needed. If you want to connect to other proxies, set ProxyAutoDetect to False and read further.

To authenticate to an HTTP proxy, set the following:

• ProxyServer: the hostname or IP address of the proxy server that you want to route HTTP traffic through.
• ProxyPort: the TCP port that the proxy server is running on.
• ProxyAuthScheme: the authentication method the connector uses when authenticating to the proxy server.
• ProxyUser: the username of a user account registered with the proxy server.
• ProxyPassword: the password associated with the ProxyUser.

Other Proxies

Set the following properties:

• To use a proxy-based firewall, set FirewallType, FirewallServer, and FirewallPort.
• To tunnel the connection, set FirewallType to TUNNEL.
• To authenticate, specify FirewallUser and FirewallPassword.
• To authenticate to a SOCKS proxy, additionally set FirewallType to SOCKS5.

Caching Data

Caching data provides several benefits, including faster access to data and reducing the number of API calls, which improve performance. The connector supports a simple caching model where multiple connections can also share the cache over time. You can enable and configure caching features by setting the necessary connection properties.

Contents

The sections in this chapter detail the connector's caching functionality and link to the corresponding connection properties, as well as SQL statements.

Configuring the Cache Connection

Configuring the Cache Connection describes the properties that you can set when configuring the cache database.

Caching Metadata

Caching Metadata describes the CacheMetadata property. This property determines whether or not to cache the table metadata to a file store.

Automatically Caching Data

Automatically Caching Data describes how the connector automatically refreshes the cache when the AutoCache property is set.

Explicitly Caching Data

Explicitly Caching Data describes how you can decide what data is stored in the cache and when it is updated.

Data Type Mapping

Data Type Mapping shows the mappings between the data types configured in the schema and the data types in the database.

Configuring the Caching Database

This section describes the properties for caching data to the persistent store of your choice.

CacheLocation

The CacheLocation property species the path to a file-system-based database. When caching is enabled, a file-system-based database is used by default. If CacheLocation is not specified, this database is stored at the path in Location. If neither of these connection properties are specified, the connector uses a platform-dependent default location.

CacheConnection

The CacheConnection property specifies a database driver and the connection string to the caching database.

CacheDriver and CacheProvider

Both the CacheDriver and CacheProvider properties are supported. Each specifies a database driver and the connection string to the caching database. CacheDriver is designed for Linux and MacOS; CacheProvider is Windows-based.

Automatically caching data is useful when you do not want to rebuild the cache for each query. When you query data for the first time, the connector automatically initializes and builds a cache in the background. When AutoCache = true, the connector uses the cache for subsequent query executions, resulting in faster response times.

Configuring Automatic Caching

Caching the Tickets Table

The following example caches the Tickets table in the file specified by the CacheLocation property of the connection string.

SELECT Id, Subject FROM Tickets WHERE Industry = 'Floppy Disks'

Common Use Case

A common use for automatically caching data is to improve driver performance when making repeated requests to a live data source, such as building a report or creating a visualization. With auto caching enabled, repeated requests to the same data may be executed in a short period of time, but within an allowable tolerance (CacheTolerance) of what is considered "live" data.

With explicit caching (AutoCache = false), you decide exactly what data is cached and when to query the cache instead of the live data. Explicit caching gives you full control over the cache contents by using CACHE Statements. This section describes some strategies to use the caching features offered by the connector.

Creating the Cache

To load data in the cache, issue the following statement.

CACHE SELECT * FROM tableName WHERE ...

Once the statement is issued, any matching data in tableName is loaded into the corresponding table.

Updating the Cache

This section describes two ways to update the cache.

Updating with the SELECT Statement

The following example shows a statement that can update modified rows and add missing rows in the cached table. However, this statement does not delete extra rows that are already in the cache. This statement only merges the new rows or updates the existing rows.

CACHE SELECT * FROM Tickets WHERE Industry = 'Floppy Disks'

Updating with the TRUNCATE Statement

The following example shows a statement that can update modified rows and add missing rows in the cached table. This statement can also delete rows in the cache table that are not present in the live data source.

  CACHE WITH TRUNCATE SELECT * FROM Tickets WHERE Industry = 'Floppy Disks'
  

Query the Data in Online or Offline Mode

This section describes how to query the data in online or offline mode.

Online: Select Cached Tables

You can use the tableName#CACHE syntax to explicitly execute queries to the cache while still online, as shown in the following example.

SELECT * FROM Tickets#CACHE

Offline: Select Cached Tables

With Offline = true, SELECT statements always execute against the local cache database, regardless of whether you explicitly specify the cached table or not. Modification of the cache is disabled in Offline mode to prevent accidentally updating only the cached data. Executing a DELETE/UPDATE/INSERT statement while in Offline mode results in an exception.

The following example selects from the local cache but not the live data source because Offline = true.

SELECT * FROM Tickets WHERE Industry='Floppy Disks' ORDER BY Subject ASC

Delete Data from the Cache

You can delete data from the cache by building a direct connection to the database. Note that the connector does not support manually deleting data from the cache.

Common Use Case

A common use for caching is to have an application always query the cached data and only update the cache at set intervals, such as once every day or every two hours. There are two ways in which this can be implemented:

• AutoCache = false and Offline = false. All queries issued by the application explicitly reference the tableName#CACHE table. When the cache needs to be updated, the application executes a tableName#CACHE ... statement to bring the cached data up to date.
• Offline = true. Caching is transparent to the application. All queries are executed against the table as normal, so most application code does not need to be aware that caching is done. To update the cached data, simply create a separate connection with Offline = false and execute a tableName#CACHE ... statement.

The connector maps types from the data source to the corresponding data type available in the chosen cache database. The following table shows the mappings between the data types configured in the schema and the data types in the database. Some schema types have synonyms which are all listed in the Schema column.

Data Type Mapping

Note: String columns can map to different data types depending on their length.

Schema	.NET	JDBC	SQL Server	Derby	MySQL	Oracle	SQLite	Access
int, integer, int32	Int32	int	int	INTEGER	INT	NUMBER	integer	LONG
smallint, short, int16	Int16	short	smallint	SMALLINT	SMALLINT	NUMBER	integer	SHORT
double, float, real	Double	double	float	DOUBLE	DOUBLE	NUMBER	double	DOUBLE
date	DateTime	java.sql.Date	date	DATE	DATE	DATE	date	DATETIME
datetime, timestamp	DateTime	java.sql.Date	datetime	TIMESTAMP	DATETIME	TIMESTAMP	datetime	DATETIME
time, timespan	TimeSpan	java.sql.Time	time	TIME	TIME	TIMESTAMP	datetime	DATETIME
string, varchar	String	java.lang.String	If length > 4000: nvarchar(max), Otherwise: nvarchar(length)	If length > 32672: LONG VARCHAR, Otherwise VARCHAR(length)	If length > 255: LONGTEXT, Otherwise: VARCHAR(length)	If length > 4000: CLOB, Otherwise: VARCHAR2(length)	nvarchar(length)	If length > 255: LONGTEXT, Otherwise: VARCHAR(length)
long, int64, bigint	Int64	long	bigint	BIGINT	BIGINT	NUMBER	bigint	LONG
boolean, bool	Boolean	boolean	tinyint	SMALLINT	BIT	NUMBER	tinyint	BIT
decimal, numeric	Decimal	java.math.BigDecimal	decimal	DECIMAL	DECIMAL	DECIMAL	decimal	CURRENCY
uuid	Guid	java.util.UUID	nvarchar(length)	VARCHAR(length)	VARCHAR(length)	VARCHAR2(length)	nvarchar(length)	VARCHAR(length)
binary, varbinary, longvarbinary	byte[]	byte[]	binary(1000) or varbinary(max) after SQL Server 2000, image otherwise	BLOB	LONGBLOB	BLOB	BLOB	LONGBINARY

Query Processing

CData has a client-side SQL engine built into the connector library. This enables support for the full capabilities that SQL-92 offers, including filters, aggregations, functions, etc.

For sources that do not support SQL-92, the connector offloads as much of SQL statement processing as possible to Zendesk and then processes the rest of the query in memory (client-side). This results in optimal performance.

For data sources with limited query capabilities, the connector handles transformations of the SQL query to make it simpler for the connector. The goal is to make smart decisions based on the query capabilities of the data source to push down as much of the computation as possible. The Zendesk Query Evaluation component examines SQL queries and returns information indicating what parts of the query the connector is not capable of executing natively.

The Zendesk Query Slicer component is used in more specific cases to separate a single query into multiple independent queries. The client-side Query Engine makes decisions about simplifying queries, breaking queries into multiple queries, and pushing down or computing aggregations on the client-side while minimizing the size of the result set.

There's a significant trade-off in evaluating queries, even partially, client-side. There are always queries that are impossible to execute efficiently in this model, and some can be particularly expensive to compute in this manner. CData always pushes down as much of the query as is feasible for the data source to generate the most efficient query possible and provide the most flexible query capabilities.

More Information

For a full discussion of how CData handles query processing, see CData Architecture: Query Execution.

Logging

Capturing connector logging can be very helpful when diagnosing error messages or other unexpected behavior.

Basic Logging

To begin capturing connector logging, set these properties:

• Logfile: A filepath that designates the name and location of the log file.
• Verbosity: A numerical value (1-5) that determines the amount of detail in the log. See the page in the Connection Properties section for an explanation of the five levels.
• MaxLogFileSize: When the limit is hit, a new log is created in the same folder with the date and time appended to the end. The default limit is 100 MB. Values lower than 100 kB will use 100 kB as the value instead.
• MaxLogFileCount: A string specifying the maximum file count of log files. When the limit is hit, a new log is created in the same folder with the date and time appended to the end and the oldest log file will be deleted. Minimum supported value is 2. A value of 0 or a negative value indicates no limit on the count.

Once these properties are set, the connector populates the log file as it carries out various tasks, such as when authentication is performed or queries are executed. If the specified file doesn't already exist, it is created.

Log Verbosity

The verbosity level determines the amount of detail that the connector reports to the Logfile. Supported Verbosity levels range from 1 to 5.

The following list describes each level:

1	Setting Verbosity to 1 logs the query, the number of rows returned by it, the start of execution and the time taken, and any errors.
2	Setting Verbosity to 2 logs everything included in Verbosity 1, cache queries, and additional information about the request.
3	Setting Verbosity to 3 also logs HTTP headers, as well as the body of the request and the response.
4	Setting Verbosity to 4 also logs transport-level communication with the data source. This includes SSL negotiation.
5	Setting Verbosity to 5 also logs communication with the data source and additional details that may be helpful in troubleshooting problems. This includes interface commands.

For normal operations, Verbosity should not be set to greater than 1. At higher verbosities you can log substantial amounts of data, which can delay execution times.

To refine the logged content further by showing/hiding specific categories of information, see LogModules.

Sensitive Data

Verbosity levels of 3 and higher may capture information that you do not want shared outside of your organization. The following lists information of concern for each level:

• Verbosity 3: The full body of the request and the response, which includes all the data returned by the connector
• Verbosity 4: SSL certificates
• Verbosity 5: Any extra transfer data not included at Verbosity 3, such as non human-readable binary transfer data

Note: Although we mask sensitive values, such as passwords, in the connection string and any request in the log, it is always best practice to review the logs for any sensitive information before sharing outside your organization.

Advanced Logging

You may want to refine the exact information that is recorded to the log file. This can be accomplished using the LogModules property. This property allows you to filter the logging using a semicolon-separated list of logging modules.

Example property value:

LogModules=INFO;EXEC;SSL;SQL;META;

Note that the logfile filtering triggered by the Verbosity connection property takes precedence over the filtering imposed by this connection property. This means that operations of a higher verbosity level than the level specified in the Verbosity connection property are not printed in the logfile, even if they belong to one of the modules specified in this connection property.

The available modules and submodules are:

Module Name	Module Description	Submodules
INFO	General Information. Includes the connection string, product version (build number), and initial connection messages.	Connec – Information related to creating or destroying connections. Messag – Generic label for messages pertaining to connections, the connection string, and product version. These messages are typically specific to the connector, rather than being received and passed along directly from the service.
EXEC	Query Execution. Includes execution messages for user-written SQL queries, parsed SQL queries, and normalized SQL queries. Success/failure messages for queries and query pages appear here as well.	Messag – Messages pertaining to query execution. These messages are typically specific to the connector, rather than being received and passed along directly from the service. Normlz – Query normalization steps. Query normalization is when the product takes the user-submitted query and rewrites the query to get the same results with optimal performance. Origin – This label applies to any messages recording a user's original query (the exact, unaltered, non-normalized query executed by the user). Page – Messages related to query paging. Parsed – Query parsing steps. Parsing is the process of converting the user-submitted query into a standardized format for easier processing.
HTTP	HTTP protocol messages. Includes HTTP requests/responses (including POST messages), as well as Kerberos related messages.	KERB – HTTP requests related to Kerberos. Messag – Messages pertaining to HTTP protocols. These messages are typically specific to the connector, rather than being received and passed along directly from the service. Unpack – This label applies to messages about zipped data being returned from the service API and unpacked by the product. Res – Messages containing HTTP responses. Req – Messages containing HTTP requests.
WSDL	Messages pertaining to the generation of WSDL/XSD files.	—
SSL	SSL certificate messages.	Certif – Messages pertaining to SSL certificates.
AUTH	Authentication related failure/success messages.	Messag – Messages pertaining to authentication. These messages are typically specific to the connector, rather than being received and passed along directly from the service. OAuth – Messages related to OAuth authentication. Krbros – Kerberos-related authentication messages.
SQL	Includes SQL transactions, SQL bulk transfer messages, and SQL result set messages.	Bulk – Messages pertaining to bulk query execution. Cache – Messages related to reading row data from and writing row data to the product's cache for better performance. Messag – Messages pertaining to SQL transactions. These messages are typically specific to the connector, rather than being received and passed along directly from the service. ResSet – Query resultsets. Transc – Messages related to handling transactions, including information about the number of jobs executed and backup table handling.
META	Metadata cache and schema messages.	Cache – Messages related to reading from and modifying column and table definitions in the product's cache for better performance. Schema – Messages related to retrieving metadata from or modifying the service schema. MemSto – Messages related to writing to or reading from in-memory metadata cache. Storag – Messages relating to storing metadata on disk or in an external data store, rather than in memory.
FUNC	Information related to executing SQL functions.	Errmsg – Error messages related to executing SQL functions.
TCP	Incoming and outgoing raw bytes on TCP transport layer messages.	Send – Raw data sent via the TCP protocol. Receiv – Raw data received via the TCP protocol.
FTP	Messages pertaining to the File Transfer Protocol.	Info – Status messages related to communication in the FTP protocol. Client – Messages related to actions taken by the FTP client (the product) during FTP communication. Server – Messages related to actions taken by the FTP server during FTP communication.
SFTP	Messages pertaining to the Secure File Transfer Protocol.	Info – Status messages related to communication in the SFTP protocol. To_Server – Messages related to actions taken by the SFTP client (the product) during SFTP communication. From_Server – Messages related to actions taken by the SFTP server during SFTP communication.
POP	Messages pertaining to data transferred via the Post Office Protocol.	Client – Messages related to actions taken by the POP client (the product) during POP communication. Server – Messages related to actions taken by the POP server during POP communication. Status – Status messages related to communication in the POP protocol.
SMTP	Messages pertaining to data transferred via the Simple Mail Transfer Protocol.	Client – Messages related to actions taken by the SMTP client (the product) during SMTP communication. Server – Messages related to actions taken by the SMTP server during SMTP communication. Status – Status messages related to communication in the SMTP protocol.
CORE	Messages relating to various internal product operations not covered by other modules.	—
DEMN	Messages related to SQL remoting.	—
CLJB	Messages about bulk data uploads (cloud job).	Commit – Submissions for bulk data uploads.
SRCE	Miscellaneous messages produced by the product that don't belong in any other module.	—
TRANCE	Advanced messages concerning low-level product operations.	—

Exception Handling

Exceptions can be surfaced from either the API or the CData Python Connector for Zendesk. Each exception will have an error code, an error message, and a SQL state.

Error Codes

The error code classifies the type of error.

0	NONE	Used for unclassified errors and internally handled errors. This code also covers data source-specific errors that do not fit in any specific category.
65537	TCP_UNKNOWN_HOST	Unable to resolve a hostname (DNS failure).
65538	TCP_CONNECTION_REFUSED	Could not connect to the remote port.
65539	TCP_AUTH_FAILED	Login failed when using a binary authentication protocol. Use this for auth errors when the protocol is not HTTP (LDAP, SASL, Kerberos, ...).
65540	TCP_TIMEOUT	Did not receive a response after sending a request to the server.
65541	TCP_PROTOCOL	For wire protocol drivers. Either the server sent a bad packet that we are unable to process, or we cannot construct a packet to send.
131073	TLS_SERVER_UNTRUSTED	Could not verify SSL server certificate.
131074	TLS_CLIENT_UNTRUSTED	Server did not accept the client certificate we sent.
196609	OAUTH_DECRYPT_FAILED	OAuthEncryptKey did not decrypt the OAuthSettings file.
196610	OAUTH_MISSING_CLIENT_INFO	OAuthClientId / OAuthClientSecret / OAuthJWTCert is missing.
196611	OAUTH_MISSING_PROP	General OAuth property missing. OAUTH_MISSING_CLIENT_INFO is used for missing client ID/secret and JWT cert.
196612	OAUTH_NO_ACCESS_TOKEN	Unable to retrieve access token. Only use this when getting a token in GetOAuthAccessToken / RefreshOAuthAccessToken.
196613	OAUTH_TOKEN_EXPIRED	The access token expired. Normally used with a RefreshOAuth/OAuthException behavior.
196614	OAUTH_INVALID_PROP	OAuth property has an invalid value. OAUTH_MISSING_CLIENT_INFO / OAUTH_MISSING_PROP is used if the value is not set.
262145	HTTP_REQUEST_TIMEOUT	Did not receive a response from the HTTP server.
262146	HTTP_CLIENT_ERROR	Generic HTTP 4xx error. Only use for 4xx errors not covered by other codes.
262147	HTTP_AUTH_FAILED	HTTP 401 error.
262148	HTTP_LIMIT_EXCEEDED	HTTP 429 error.
262149	HTTP_SERVER_ERROR	HTTP 5xx error.
262150	HTTP_NOT_FOUND_ERROR	HTTP 404 error.
327681	CORE_TIMEOUT	General timeout. Not related to a specific network request.
327682	CORE_OP_NOT_ALLOWED	Operation blocked by provider permissions.
327683	CORE_CONNECTION_CONFIG	Connection configuration is not valid.
327684	CORE_SERIALIZE	Failed to encode data into a specific format (XML, JSON, CSV, ...).
327685	CORE_DESERIALIZE	Failed to decode data from a specific format (XML, JSON, CSV, ...).
393217	SQL_SYNTAX_ERROR	Unable to parse a SQL query.
393218	SQL_MISSING_COLUMNS	Query did not include required columns.
393219	SQL_MISSING_PARAMS	Stored procedure call did not include required parameters.
393220	SQL_QUERY_NOT_SUPPORTED	A part of the query is not allowed in the current context.
458753	SSH_SERVER_UNTRUSTED	Could not verify SSH server.
524289	STORAGE_LIST_EXCEPTION	Issue listing storage resources.
524290	STORAGE_RESOURCE_NOT_FOUND	Issue finding storage resources.
524291	STORAGE_ROOT_RESOURCE_NOT_FOUND	The root resource (bucket/share/drive) was not found; cannot create it in flat file drivers.
524292	STORAGE_RESOURCE_NOT_A_DIRECTORY	Storage resource is not a directory.
524293	STORAGE_RESOURCE_NOT_A_FILE	Storage resource is not a file.
524294	STORAGE_PERMISSIONS_DENIED	Storage permissions denied.

SQL State

The SQL state is used when throwing generic provider errors to the wrapper and indicates the success or failure of a call.

Some of the common SQL states are listed below:

07007	REQUIRED_CLAUSE	Class Code 07: Dynamic SQL Error.
08001	OPEN_CONNECTION	Class Code 08: Connection Exception. The connection was unable to be established to the application server or other server.
08004	REJECT_CONNECTION	The application server rejected establishment of the connection.
42501	PRIVILEGE_IDENTIFIED_OBJECT	Class Code 42: Syntax Error or Access Rule Violation. The authorization ID does not have the privilege to perform the specified operation on the identified object.
42506	AUTH_FAILED	Owner authorization failure occurred.
42601	SQL_SYNTAX	A character, token, or clause is invalid or missing.

Error Message

The error message provides more detailed reasoning about why the error occurred. It provides an explanation of the issue, and may include steps on how to resolve it.

The CData Python Connector for Zendesk supports several operations on data, including querying, deleting, modifying, and inserting.

SELECT Statements

See SELECT Statements for a syntax reference and examples.

See Data Model for information on the capabilities of the Zendesk API.

INSERT Statements

See INSERT Statements for a syntax reference and examples, as well as retrieving the new records' Ids.

UPDATE Statements

The primary key Id is required to update a record. See UPDATE Statements for a syntax reference and examples.

DELETE Statements

The primary key Id is required to delete a record. See DELETE Statements for a syntax reference and examples.

GETDELETED Statements

GETDELETED statements return the Ids of deleted records. See GETDELETED Statements for a syntax reference and examples.

CACHE Statements

CACHE statements allow granular control over the connector's caching functionality. For a syntax reference and examples, see CACHE Statements.

For more information on the caching feature, see Caching Data.

EXECUTE Statements

Use EXECUTE or EXEC statements to execute stored procedures. See EXECUTE Statements for a syntax reference and examples.

Names and Quoting

• Table and column names are considered identifier names; as such, they are restricted to the following characters: [A-Z, a-z, 0-9, _:@].
• To use a table or column name with characters not listed above, the name must be quoted using square brackets ([name]) in any SQL statement.
• Parameter names can optionally start with the @ symbol (e.g., @p1 or @CustomerName) and cannot be quoted.
• Strings must be quoted using single quotes (e.g., 'John Doe').

The connector provides functions that are similar to those that are available with most standard databases. These functions are implemented in the CData provider engine and thus are available across all data sources with the same consistent API. Three categories of functions are available: string, date, and math.

The connector interprets all SQL function inputs as either strings or column identifiers, so you need to escape all literals as strings, with single quotes. For example, contrast the SQL Server syntax and connector syntax for the DATENAME function:

• SQL Server:
  

  SELECT DATENAME(yy,GETDATE())

• connector:
  

  SELECT DATENAME('yy',GETDATE())

String Functions

These functions perform string manipulations and return a string value. See STRING Functions for more details.

Date Functions

These functions perform date and date time manipulations. See DATE Functions for more details.

Math Functions

These functions provide mathematical operations. See MATH Functions for more details.

ASCII(character_expression)

Returns the ASCII code value of the left-most character of the character expression.

• character_expression: The character expression.

                      SELECT ASCII('0');
                      --  Result: 48
                    

BASE64_ENCODE(input_binary)

Returns the Base64-encoded string form of a binary input.

• input_binary: The binary value to encode.

                        SELECT BASE64_ENCODE(BinaryData);
                    -- Result: 'QmFzZTY0RW5jb2RlZA=='
                    

BASE64_DECODE(input_string)

Returns the binary result of decoding a Base64-encoded string.

• input_string: The Base64-encoded string.

                        SELECT BASE64_DECODE('QmFzZTY0RW5jb2RlZA==');
                    -- Result: (binary output)
                    

CHAR(integer_expression)

Converts the integer ASCII code to the corresponding character.

• integer_expression: The integer from 0 through 255.

                      SELECT CHAR(48);
                      -- Result: '0'
                    

CHARINDEX(expressionToFind ,expressionToSearch [,start_location ])

Returns the starting position of the specified expression in the character string.

• expressionToFind: The character expression to find.
• expressionToSearch: The character expression, typically a column, to search.
• start_location: An optional character position to start searching for expressionToFind in expressionToSearch.

                      SELECT CHARINDEX('456', '0123456');
                      -- Result: 4

                      SELECT CHARINDEX('456', '0123456', 5);
                      -- Result: -1
                    

CHAR_LENGTH(character_expression),

Returns the number of UTF-8 characters present in the expression.

• character_expression: The set of characters to be evaluated for length.

				 SELECT CHAR_LENGTH('sample text') FROM Account LIMIT 1
				 -- Result: 11			
				

CONCAT(string_value1, string_value2, ..., string_valueN)

Returns the string that is the concatenation of two or more string values.

• string_value1: The first string to be concatenated.
• string_value2: The second string to be concatenated.
• string_valueN: (optional) Any additional strings to be concatenated.

                      SELECT CONCAT('Hello, ', 'world!');
                      -- Result: 'Hello, world!'
                    

CONTAINS(expressionToSearch, expressionToFind)

Returns 1 if expressionToFind is found within expressionToSearch; otherwise, 0.

• expressionToSearch: The character expression, typically a column, to search.
• expressionToFind: The character expression to find.

                      SELECT CONTAINS('0123456', '456');
                      -- Result: 1

                      SELECT CONTAINS('0123456', 'Not a number');
                      -- Result: 0
                    

ENDSWITH(character_expression, character_suffix)

Returns 1 if character_expression ends with character_suffix; otherwise, 0.

• character_expression: The character expression.
• character_suffix: The character suffix to search for.

                      SELECT ENDSWITH('0123456', '456');
                      -- Result: 1

                      SELECT ENDSWITH('0123456', '012');
                      -- Result: 0
                    

FILESIZE(uri)

Returns the number of bytes present in the file at the specified file path.

• uri: The path of the file from which to read the size.

				SELECT FILESIZE('C:/Users/User1/Desktop/myfile.txt');
				-- Result: 23684
				

FORMAT(value [, parseFormat], format )

Returns the value formatted with the specified format.

• value: The string to format.
• format: The string specifying the output syntax of the date or numeric format.
• parseFormat: The string specifying the input syntax of the date value. Not applicable to numeric types.

                      SELECT FORMAT(12.34, '#');
                      -- Result: 12

                      SELECT FORMAT(12.34, '#.###');
                      -- Result: 12.34

                      SELECT FORMAT(1234, '0.000E0');
                      -- Result: 1.234E3
                      
                      SELECT FORMAT('2019/01/01', 'yyyy-MM-dd');
                      -- Result: 2019-01-01
                      
                      SELECT FORMAT('20190101', 'yyyyMMdd', 'yyyy-MM-dd');
                      -- Result: '2019-01-01'
                    

HASHBYTES(algorithm, value)

Returns the hash of the input value as a byte array using the given algorithm. The supported algorithms are MD5, SHA1, SHA2_256, SHA2_512, SHA3_224, SHA3_256, SHA3_384, and SHA3_512.

• algorithm: The algorithm to use for hashing. Must be one of MD5, SHA1, SHA2_256, SHA2_512, SHA3_224, SHA3_256, SHA3_384, or SHA3_512.
• value: The value to hash. Must be either a string or byte array.

                      SELECT HASHBYTES('MD5', 'Test');
                      -- Result (byte array): 0x0CBC6611F5540BD0809A388DC95A615B
                    

INDEXOF(expressionToSearch, expressionToFind [,start_location ])

Returns the starting position of the specified expression in the character string.

• expressionToSearch: The character expression, typically a column, to search.
• expressionToFind: The character expression to find.
• start_location: An optional character position to start searching for expressionToFind in expressionToSearch.

                      SELECT INDEXOF('0123456', '456');
                      -- Result: 4

                      SELECT INDEXOF('0123456', '456', 5);
                      -- Result: -1
                    

ISALPHABETIC(character_expression)

Returns 1 if the character expression consists only of alphabetic characters; otherwise, 0.

• character_expression: The string expression to evaluate.

                      SELECT ISALPHABETIC('Hello');
                      -- Result: 1

                      SELECT ISALPHABETIC('Hello123');
                      -- Result: 0

                      SELECT ISALPHABETIC('Hello!');
                      -- Result: 0
                    

ISALPHANUMERIC(character_expression)

Returns 1 if the character expression consists only of alphabetic and numeric characters; otherwise, 0.

• character_expression: The string expression to evaluate.

                      SELECT ISALPHANUMERIC('Hello123');
                      -- Result: 1

                      SELECT ISALPHANUMERIC('123');
                      -- Result: 1

                      SELECT ISALPHANUMERIC('Hello.123');
                      -- Result: 0
                    

ISNUMERIC(character_expression)

Returns 1 if the character expression consists only of numeric digits and up to one decimal point; otherwise, 0.

• character_expression: The string expression to evaluate.

                      SELECT ISNUMERIC('123');
                      -- Result: 1

                      SELECT ISNUMERIC('123.45');
                      -- Result: 1

                      SELECT ISNUMERIC('123.45.67');
                      -- Result: 0

                      SELECT ISNUMERIC('12a3');
                      -- Result: 0
                    

JSON_EXTRACT(json, jsonpath)

Selects any value in a JSON array or object. The path to the array is specified in the jsonpath argument. Return value is numeric or null.

• json: The JSON document to extract.
• jsonpath: The XPath used to select the nodes. The JSONPath must be a string constant. The values of the nodes selected will be returned in a token-separated list.

                      SELECT JSON_EXTRACT('{"test": {"data": 1}}', '$.test');
                      -- Result: '{"data":1}'

                      SELECT JSON_EXTRACT('{"test": {"data": 1}}', '$.test.data');
                      -- Result: 1

                      SELECT JSON_EXTRACT('{"test": {"data": [1, 2, 3]}}', '$.test.data[1]');
                      -- Result: 2
                    

LEFT ( character_expression , integer_expression )

Returns the specified number of characters counting from the left of the specified string.

• character_expression: The character expression.
• integer_expression: The positive integer that specifies how many characters will be returned counting from the left of character_expression.

                      SELECT LEFT('1234567890', 3);
                      -- Result: '123'
                    

LEN(string_expression)

Returns the number of characters of the specified string expression.

• string_expression: The string expression.

                      SELECT LEN('12345');
                      -- Result: 5
                    

LOCATE(substring,string)

Returns an integer representing how many characters into the string the substring appears.

• substring: The substring to find inside larger string.
• string: The larger string that is searched for the substring.
• start locations: An optional integer that sets the character position (offset) from which to start searching.

				SELECT LOCATE('sample','XXXXXsampleXXXXX');
				-- Result: 6

                SELECT LOCATE('sample', 'XXXXXsampleXXXXX', 7)
                -- Result: 0
				

LOWER ( character_expression )

Returns the character expression with the uppercase character data converted to lowercase.

• character_expression: The character expression.

                      SELECT LOWER('MIXED case');
                      -- Result: 'mixed case'
                    

LTRIM(character_expression)

Returns the character expression with leading blanks removed.

• character_expression: The character expression.

                      SELECT LTRIM('     trimmed');
                      -- Result: 'trimmed'
                    

MASK(string_expression, mask_character [, start_index [, end_index ]])

Replaces the characters between start_index and end_index with the mask_character within the string.

• string_expression: The string expression to be searched.
• mask_character: The character to mask with.
• start_index: The optional number of characters to leave unmasked at beginning of string. Defaults to 0.
• end_index: The optional number of characters to leave unmasked at end of string. Defaults to 0.

                        SELECT MASK('1234567890','*',);
                        -- Result: '**********'
                        SELECT MASK('1234567890','*', 4);
                        -- Result: '1234******'
                        SELECT MASK('1234567890','*', 4, 2);
                        -- Result: '1234****90'  
                    

NCHAR(integer_expression)

Returns the Unicode character with the specified integer code as defined by the Unicode standard.

• integer_expression: The integer from 0 through 65535 (0 through xFFFF).

OCTET_LENGTH(character_expression),

Returns the number of bytes present in the expression.

• character_expression: The set of characters to be be evaluated.

				 SELECT OCTET_LENGTH('text') FROM Account LIMIT 1
				 -- Result: 4
				

PATINDEX(pattern, expression)

Returns the starting position of the first occurrence of the pattern in the expression. Returns 0 if the pattern is not found.

• pattern: The character expression that contains the sequence to be found. The wild-card character % can be used only at the start or end of the expression.
• expression: The expression, typically a column, to search for the pattern.

                      SELECT PATINDEX('123%', '1234567890');
                      -- Result: 1

                      SELECT PATINDEX('%890', '1234567890');
                      -- Result: 8

                      SELECT PATINDEX('%456%', '1234567890');
                      -- Result: 4
                    

POSITION(expressionToFind IN expressionToSearch)

Returns the starting position of the specified expression in the character string.

• expressionToFind: The character expression to find.
• expressionToSearch: The character expression, typically a column, to search.

                      SELECT POSITION('456' IN '123456');
                      -- Result: 4

                      SELECT POSITION('x' IN '123456');
                      -- Result: 0
                    

QUOTENAME(character_string [, quote_character])

Returns a valid SQL Server-delimited identifier by adding the necessary delimiters to the specified Unicode string.

• character_string: The string of Unicode character data. The string is limited to 128 characters. Inputs greater than 128 characters return null.
• quote_character: An optional single character to be used as the delimiter. These include:
  • a single quotation mark (')
  • a left or right bracket ([])
  • a double quotation mark (")
  • a left or right parenthesis ( () )
  • a greater or less than sign (><)
  • a left or right brace ({})
  • a backtick (`)

  If quote_character is not specified brackets are used. If an unacceptable character is supplied, it returns NULL.

                      SELECT QUOTENAME('table_name');
                      -- Result: '[table_name]'

                      SELECT QUOTENAME('table_name', '"');
                      -- Result: '"table_name"'

                      SELECT QUOTENAME('table_name', '[');
                      -- Result: '[table_name]'
                    

REGEXP_REPLACE(expr, pattern [, replacement [, position [, occurrence [, match_type]]]])

Replaces occurrences of a regular expression pattern in the input string with a specified value and returns the resulting string.

• expr: The string expression to be searched.
• pattern: The regular expression pattern to match.
• replacement: (optional) The string to replace each matched occurrence of pattern with. Supports backreferences \1 through \9 and escape sequences \n, \r, \t, and \\. By default, this argument is an empty string, meaning matched portions are removed from the output string.
• position: (optional) The 1-based starting position used when searching for regular expression matches in expr. The default is 1. All characters prior to the starting position are included in the output string unaltered. Skipped characters are ignored when calculating regular expression matches, even if they match pattern.
• occurrence: (optional) Specifies whether all occurrences of pattern,, or only a specific occurrence of pattern are replaced. The default is 0, which means all occurrences of pattern are replaced with replacement. Set to 1 to only replace the first instance of the pattern; 2 to replace the second; etc.
• match_type: (optional) Modifiers used to customize matching behavior. Supported values are: 'c' (case-sensitive, default), 'i' (case-insensitive), 'm' (multiline), 'n' (dot matches newline), 'x' (extended mode). These can be freely combined by including the letters back to back. For example, 'im' applies the functionality of both 'i' and 'm'. The regular expression syntax used is that of the Extended mode ('x') ignores whitespace and allows inline comments. If the pattern needs to match a literal space, it must be explicitly escaped.

                      SELECT REGEXP_REPLACE('abc123def456', '\d+', 'NUM');
                      -- Result: 'abcNUMdefNUM'

                      SELECT REGEXP_REPLACE('Hello\nHELLO\nhello', '^hello', 'X', 1, 0, 'im');
                      -- Result: 'X\nX\nX'
                    

REPLACE(string_expression, string_pattern, string_replacement)

Replaces all occurrences of a string with another string.

• string_expression: The string expression to be searched. This can be a character or binary data type.
• string_pattern: The substring to be found. Cannot be an empty string.
• string_replacement: The replacement string.

                      SELECT REPLACE('1234567890', '456', '|');
                      -- Result: '123|7890'

                      SELECT REPLACE('123123123', '123', '.');
                      -- Result: '...'

                      SELECT REPLACE('1234567890', 'a', 'b');
                      -- Result: '1234567890'
                    

REPLICATE ( string_expression ,integer_expression )

Repeats the string value the specified number of times.

• string_expression: The string to replicate.
• integer_expression: The repeat count.

                      SELECT REPLACE('x', 5);
                      -- Result: 'xxxxx'
                    

REVERSE ( string_expression )

Returns the reverse order of the string expression.

• string_expression: The string.

                      SELECT REVERSE('1234567890');
                      -- Result: '0987654321'
                    

RIGHT ( character_expression , integer_expression )

Returns the right part of the string with the specified number of characters.

• character_expression: The character expression.
• integer_expression: The positive integer that specifies how many characters of the character expression will be returned.

                      SELECT RIGHT('1234567890', 3);
                      -- Result: '890'
                    

RTRIM(character_expression)

Returns the character expression after it removes trailing blanks.

• character_expression: The character expression.

                      SELECT RTRIM('trimmed     ');
                      -- Result: 'trimmed'
                    

SOUNDEX(character_expression)

Returns the four-character Soundex code, based on how the string sounds when spoken.

• character_expression: The alphanumeric expression of character data.

                      SELECT SOUNDEX('smith');
                      -- Result: 'S530'
                    

SPACE(repeatcount)

Returns the string that consists of repeated spaces.

• repeatcount: The number of spaces.

                      SELECT SPACE(5);
                      -- Result: '     '
                    

SPLIT(string, delimiter, offset)

Returns a section of the string between to delimiters.

• string: The string to split.
• delimiter: The character to split the string with.
• offset: The number of the split to return. Positive numbers are treated as offsets from the left, and negative numbers are treated as offsets from the right.

                      SELECT SPLIT('a/b/c/d', '/', 1);
                      -- Result: 'a'
                      SELECT SPLIT('a/b/c/d', '/', -2);
                      -- Result: 'c'
                    

STARTSWITH(character_expression, character_prefix)

Returns 1 if character_expression starts with character_prefix; otherwise, 0.

• character_expression: The character expression.
• character_prefix: The character prefix to search for.

                      SELECT STARTSWITH('0123456', '012');
                      -- Result: 1

                      SELECT STARTSWITH('0123456', '456');
                      -- Result: 0
                    

STR ( float_expression [ , integer_length [ , integer_decimal ] ] )

Returns the character data converted from the numeric data. For example, STR(123.45, 6, 1) returns 123.5.

• float_expression: The float expression.
• length: The optional total length to return. This includes decimal point, sign, digits, and spaces. The default is 10.
• decimal: The optional number of places to the right of the decimal point. The decimal must be less than or equal to 16.

                      SELECT STR('123.456');
                      -- Result: '123'

                      SELECT STR('123.456', 2);
                      -- Result: '**'

                      SELECT STR('123.456', 10, 2);
                      -- Result: '123.46'
                    

STUFF(character_expression , integer_start , integer_length , replaceWith_expression)

Inserts a string into another string. It deletes the specified length of characters in the first string at the start position and then inserts the second string into the first string at the start position.

• character_expression: The string expression.
• start: The integer value that specifies the location to start deletion and insertion. If start or length is negative, null is returned. If start is longer than the string to be modified, character_expression, null is returned.
• length: The integer that specifies the number of characters to delete. If length is longer than character_expression, deletion occurs up to the last character in replaceWith_expression.
• replaceWith_expression: The expression of character data that will replace length characters of character_expression beginning at the start value.

                      SELECT STUFF('1234567890', 3, 2, 'xx');
                      -- Result: '12xx567890'
                    

SUBSTRING(string_value FROM start FOR length)

Returns the part of the string with the specified length; starts at the specified index.

• string_value: The character string.
• start: The positive integer that specifies the start index of characters to return.
• length: Optional. The positive integer that specifies how many characters will be returned.

                      SELECT SUBSTRING('1234567890' FROM 3 FOR 2);
                      -- Result: '34'

                      SELECT SUBSTRING('1234567890' FROM 3);
                      -- Result: '34567890'
                    

You can also drop the FROM and FOR clauses:

                    SELECT SUBSTRING('1234567890', 3, 2)
                    --Result: '34'
                    SELECT SUBSTRING('1234567890', 3)
                    --Result: '34567890'
                    

TEXT_ENCODE(input_string, charset)

Returns binary output by encoding a string using the specified character set.

• input_string: The plain text string.
• charset: The character set to use, such as 'UTF-8', 'ISO-8859-1'.

                    SELECT TEXT_ENCODE('Café', 'UTF-8');
                    -- Result: (binary output)
                    

TEXT_DECODE(input_binary, charset)

Returns a string decoded from binary data using the specified character set.

• input_binary: The binary value to decode.
• charset: The character set used for decoding.

                    SELECT TEXT_DECODE(BinaryData, 'UTF-8');
                    -- Result: 'Café'
                    

TOSTRING(string_value1)

Converts the value of this instance to its equivalent string representation.

• string_value1: The string to be converted.

                      SELECT TOSTRING(123);
                      -- Result: '123'

                      SELECT TOSTRING(123.456);
                      -- Result: '123.456'

                      SELECT TOSTRING(null);
                      -- Result: ''
                    

TRIM(trimspec trimchar FROM string_value)

Returns the character expression with leading and/or trailing blanks removed.

• trimspec: Optional. If included must be one of the keywords BOTH, LEADING or TRAILING.
• trimchar: Optional. If included should be a one-character string value.
• string_value: The string value to trim.

                      SELECT TRIM('     trimmed     ');
                      -- Result: 'trimmed'

                      SELECT TRIM(LEADING FROM '     trimmed     ');
                      -- Result: 'trimmed     '

                      SELECT TRIM('-' FROM '-----trimmed-----');
                      -- Result: 'trimmed'

                      SELECT TRIM(BOTH '-' FROM '-----trimmed-----');
                      -- Result: 'trimmed'

                      SELECT TRIM(TRAILING '-' FROM '-----trimmed-----');
                      -- Result: '-----trimmed'
                    

UNICODE(ncharacter_expression)

Returns the integer value defined by the Unicode standard of the first character of the input expression.

• ncharacter_expression: The Unicode character expression.

UPPER ( character_expression )

Returns the character expression with lowercase character data converted to uppercase.

• character_expression: The character expression.

                      SELECT UPPER('MIXED case');
                      -- Result: 'MIXED CASE'
                    

XML_EXTRACT(xml, xpath [, separator])

Extracts an XML document using the specified XPath to flatten the XML. A comma is used to separate the outputs by default, but this can be changed by specifying the third parameter.

• xml: The XML document to extract.
• xpath: The XPath used to select the nodes. The nodes selected will be returned in a token-separated list.
• separator: The optional token used to separate the items in the flattened response. If this is not specified, the separator will be a comma.

                      SELECT XML_EXTRACT('<vowels><ch>a</ch><ch>e</ch><ch>i</ch><ch>o</ch><ch>u</ch></vowels>', '/vowels/ch');
                      -- Result: 'a,e,i,o,u'

                      SELECT XML_EXTRACT('<vowels><ch>a</ch><ch>e</ch><ch>i</ch><ch>o</ch><ch>u</ch></vowels>', '/vowels/ch', ';');
                      -- Result: 'a;e;i;o;u'
                    

ABS ( numeric_expression )

Returns the absolute (positive) value of the specified numeric expression.

• numeric_expression: The expression of an indeterminate numeric data type except for the bit data type.

                      SELECT ABS(15);
                      -- Result: 15

                      SELECT ABS(-15);
                      -- Result: 15
                    

ACOS ( float_expression )

Returns the arc cosine, the angle in radians whose cosine is the specified float expression.

• float_expression: The float expression that specifies the cosine of the angle to be returned. Values outside the range from -1 to 1 return null.

                      SELECT ACOS(0.5);
                      -- Result: 1.0471975511966
                    

ASIN ( float_expression )

Returns the arc sine, the angle in radians whose sine is the specified float expression.

• float_expression: The float expression that specifies the sine of the angle to be returned. Values outside the range from -1 to 1 return null.

                      SELECT ASIN(0.5);
                      -- Result: 0.523598775598299
                    

ATAN ( float_expression )

Returns the arc tangent, the angle in radians whose tangent is the specified float expression.

• float_expression: The float expression that specifies the tangent of the angle to be returned.

                      SELECT ATAN(10);
                      -- Result: 1.47112767430373
                    

ATN2 ( float_expression1 , float_expression2 )

Returns the angle in radians between the positive x-axis and the ray from the origin to the point (y, x) where x and y are the values of the two specified float expressions.

• float_expression1: The float expression that is the y-coordinate.
• float_expression2: The float expression that is the x-coordinate.

                      SELECT ATN2(1, 1);
                      -- Result: 0.785398163397448
                    

CEILING ( numeric_expression ) or CEIL( numeric_expression )

Returns the smallest integer greater than or equal to the specified numeric expression.

• numeric_expression: The expression of an indeterminate numeric data type except for the bit data type.

                      SELECT CEILING(1.3);
                      -- Result: 2

                      SELECT CEILING(1.5);
                      -- Result: 2

                      SELECT CEILING(1.7);
                      -- Result: 2
                    

COS ( float_expression )

Returns the trigonometric cosine of the specified angle in radians in the specified expression.

• float_expression: The float expression of the specified angle in radians.

                      SELECT COS(1);
                      -- Result: 0.54030230586814
                    

COT ( float_expression )

Returns the trigonometric cotangent of the angle in radians specified by float_expression.

• float_expression: The float expression of the angle in radians.

                      SELECT COT(1);
                      -- Result: 0.642092615934331
                    

DEGREES ( numeric_expression )

Returns the angle in degrees for the angle specified in radians.

• numeric_expression: The angle in radians, an expression of an indeterminate numeric data type except for the bit data type.

                      SELECT DEGREES(3.1415926);
                      -- Result: 179.999996929531
                    

EXP ( float_expression )

Returns the exponential value of the specified float expression. For example, EXP(LOG(20)) is 20.

• float_expression: The float expression.

                      SELECT EXP(2);
                      -- Result: 7.38905609893065
                    

EXPR ( expression )

Evaluates the expression.

• expression: The expression. Operators allowed are +, -, *, /, ==, !=, >, <, >=, and <=.

                      SELECT EXPR('1 + 2 * 3');
                      -- Result: 7

                      SELECT EXPR('1 + 2 * 3 == 7');
                      -- Result: true
                    

FLOOR ( numeric_expression )

Returns the largest integer less than or equal to the numeric expression.

• numeric_expression: The expression of an indeterminate numeric data type except for the bit data type.

                      SELECT FLOOR(1.3);
                      -- Result: 1

                      SELECT FLOOR(1.5);
                      -- Result: 1

                      SELECT FLOOR(1.7);
                      -- Result: 1
                    

GREATEST(int1,int2,....)

Returns the greatest of the supplied integers.

				SELECT GREATEST(3,5,8,10,1)
				-- Result: 10			
				

HEX(value)

Returns a the equivalent hex for the input value.

• value: A string or numerical value to be converted into hex.

				SELECT HEX(866849198);
				-- Result: 33AB11AE
				
				SELECT HEX('Sample Text');
				-- Result: 53616D706C652054657874
				

JSON_AVG(json, jsonpath)

Computes the average value of a JSON array within a JSON object. The path to the array is specified in the jsonpath argument. Return value is numeric or null.

• json: The JSON document to compute.
• jsonpath: The JSONPath used to select the nodes. [x], [2..], [..8], or [1..12] are accepted. [x] selects all nodes.

                      SELECT JSON_AVG('[1,2,3,4,5]', '$[x]');
                      -- Result: 3

                      SELECT JSON_AVG('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[x]');
                      -- Result: 3

                      SELECT JSON_AVG('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[3..]');
                      -- Result: 4.5
                    

JSON_COUNT(json, jsonpath)

Returns the number of elements in a JSON array within a JSON object. The path to the array is specified in the jsonpath argument. Return value is numeric or null.

• json: The JSON document to compute.
• jsonpath: The JSONPath used to select the nodes. [x], [2..], [..8], or [1..12] are accepted. [x] selects all nodes.

                      SELECT JSON_COUNT('[1,2,3,4,5]', '$[x]');
                      -- Result: 5

                      SELECT JSON_COUNT('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[x]');
                      -- Result: 5

                      SELECT JSON_COUNT('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[3..]');
                      -- Result: 2
                    

JSON_MAX(json, jsonpath)

Gets the maximum value in a JSON array within a JSON object. The path to the array is specified in the jsonpath argument. Return value is numeric or null.

• json: The JSON document to compute.
• jsonpath: The JSONPath used to select the nodes. [x], [2..], [..8], or [1..12] are accepted. [x] selects all nodes.

                      SELECT JSON_MAX('[1,2,3,4,5]', '$[x]');
                      -- Result: 5

                      SELECT JSON_MAX('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[x]');
                      -- Result: 5

                      SELECT JSON_MAX('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[..3]');
                      -- Result: 4
                    

JSON_MIN(json, jsonpath)

Gets the minimum value in a JSON array within a JSON object. The path to the array is specified in the jsonpath argument. Return value is numeric or null.

• json: The JSON document to compute.
• jsonpath: The JSONPath used to select the nodes. [x], [2..], [..8], or [1..12] are accepted. [x] selects all nodes.

                      SELECT JSON_MIN('[1,2,3,4,5]', '$[x]');
                      -- Result: 1

                      SELECT JSON_MIN('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[x]');
                      -- Result: 1

                      SELECT JSON_MIN('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[3..]');
                      -- Result: 4
                    

JSON_SUM(json, jsonpath)

Computes the summary value in JSON according to the JSONPath expression. Return value is numeric or null.

• json: The JSON document to compute.
• jsonpath: The JSONPath used to select the nodes. [x], [2..], [..8], or [1..12] are accepted. [x] selects all nodes.

                      SELECT JSON_SUM('[1,2,3,4,5]', '$[x]');
                      -- Result: 15

                      SELECT JSON_SUM('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[x]');
                      -- Result: 15

                      SELECT JSON_SUM('{"test": {"data": [1,2,3,4,5]}}', '$.test.data[3..]');
                      -- Result: 9
                    

LEAST(int1,int2,....)

Returns the least of the supplied integers.

				SELECT LEAST(3,5,8,10,1)
				-- Result: 1			
				

LOG ( float_expression [, base ] )

Returns the natural logarithm of the specified float expression.

• float_expression: The float expression.
• base: The optional integer argument that sets the base for the logarithm.

                      SELECT LOG(7.3890560);
                      -- Result: 1.99999998661119
                    

LOG10 ( float_expression )

Returns the base-10 logarithm of the specified float expression.

• float_expression: The expression of type float.

                      SELECT LOG10(10000);
                      -- Result: 4
                    

MOD(dividend,divisor)

Returns the integer value associated with the remainder when dividing the dividend by the divisor.

• dividend: The number to take the modulus of.
• divisor: The number to divide the dividend by when determining the modulus.

				SELECT MOD(10,3);
				-- Result: 1
				

NEGATE(real_number)

Returns the opposite to the real number input.

• real_number: The real number to find the opposite of.

				SELECT NEGATE(10);
				-- Result: -10
				
				SELECT NEGATE(-12.4)
				--Result: 12.4
				

PI ( )

Returns the constant value of pi.

                  SELECT PI()
                  -- Result: 3.14159265358979 
                

POWER ( float_expression , y )

Returns the value of the specified expression raised to the specified power.

• float_expression: The float expression.
• y: The power to raise float_expression to.

                      SELECT POWER(2, 10);
                      -- Result: 1024

                      SELECT POWER(2, -2);
                      -- Result: 0.25
                    

RADIANS ( float_expression )

Returns the angle in radians of the angle in degrees.

• float_expression: The degrees of the angle as a float expression.

                      SELECT RADIANS(180);
                      -- Result: 3.14159265358979
                    

RAND ( [ integer_seed ] )

Returns a pseudorandom float value from 0 through 1, exclusive.

• seed: The optional integer expression that specifies the seed value. If seed is not specified, a seed value at random will be assigned.

                      SELECT RAND();
                      -- This result may be different, since the seed is randomized
                      -- Result: 0.873159630165044

                      SELECT RAND(1);
                      -- This result will always be the same, since the seed is constant
                      -- Result: 0.248668584157093
                    

ROUND ( numeric_expression [ ,integer_length] [ ,function ] )

Returns the numeric value rounded to the specified length or precision.

• numeric_expression: The expression of a numeric data type.
• length: The optional precision to round the numeric expression to. When this is omitted, the default behavior will be to round to the nearest whole number.
• function: The optional type of operation to perform. When the function parameter is omitted or has a value of 0 (default), numeric_expression is rounded. When a value other than 0 is specified, numeric_expression is truncated.

                      SELECT ROUND(1.3, 0);
                      -- Result: 1

                      SELECT ROUND(1.55, 1);
                      -- Result: 1.6

                      SELECT ROUND(1.7, 0, 0);
                      -- Result: 2

                      SELECT ROUND(1.7, 0, 1);
                      -- Result: 1
                      
                      SELECT ROUND (1.24);
                      -- Result: 1.0
                    

SIGN ( numeric_expression )

Returns the positive sign (1), 0, or negative sign (-1) of the specified expression.

• numeric_expression: The expression of an indeterminate data type except for the bit data type.

                      SELECT SIGN(0);
                      -- Result: 0

                      SELECT SIGN(10);
                      -- Result: 1

                      SELECT SIGN(-10);
                      -- Result: -1
                    

SIN ( float_expression )

Returns the trigonometric sine of the angle in radians.

• float_expression: The float expression specifying the angle in radians.

                     SELECT SIN(1);
                     -- Result: 0.841470984807897
                    

SQRT ( float_expression )

Returns the square root of the specified float value.

• float_expression: The expression of type float.

                      SELECT SQRT(100);
                      -- Result: 10
                    

SQUARE ( float_expression )

Returns the square of the specified float value.

• float_expression: The expression of type float.

                      SELECT SQUARE(10);
                      -- Result: 100

                      SELECT SQUARE(-10);
                      -- Result: 100
                    

TAN ( float_expression )

Returns the tangent of the input expression.

• float_expression: The expression of type float.

                      SELECT TAN(1);
                      -- Result: 1.5574077246549
                    

TRUNC(decimal_number,precision)

Returns the supplied decimal number truncated to have the supplied decimal precision.

• decimal_number: The decimal value to truncate.
• precision: The number of decimal places to truncate the decimal number to.

				SELECT TRUNC(10.3423,2);
				-- Result: 10.34
				

_ROW_NUMBER_()

Returns a row index as an additional column.

				SELECT ColumnName, _ROW_NUMBER_() FROM TableName
				-- Result: ColumnData, 0
				ColumnData2, 1
				ColumnData3, 2
				

CURRENT_DATE()

Returns the current date value.

                  SELECT CURRENT_DATE();
                  -- Result: 2018-02-01
                

CURRENT_TIMESTAMP()

Returns the current time stamp of the database system as a datetime value. This value is equal to GETDATE and SYSDATETIME, and is always in the local timezone.

                  SELECT CURRENT_TIMESTAMP();
                  -- Result: 2018-02-01 03:04:05
                

DATEADD (datepart , integer_number , date [, dateformat])

Returns the datetime value that results from adding the specified number (a signed integer) to the specified date part of the date.

• datepart: The part of the date to add the specified number to. The valid values and abbreviations are
  • year (yy, yyyy)
  • quarter (qq, q)
  • month (mm, m)
  • week (wk, ww)
  • weekday (dw)
  • dayofyear (dy, y)
  • day (dd, d)
  • hour (hh)
  • minute (mi, n)
  • second (ss, s)
  • millisecond (ms)
• number: The number to be added.
• date: The expression of the datetime data type.
• dateformat: The optional output date format.

                  SELECT DATEADD('d', 5, '2018-02-01');
                  -- Result: 2018-02-06

                  SELECT DATEADD('hh', 5, '2018-02-01 00:00:00');
                  -- Result: 2018-02-01 05:00:00
                

DATEDIFF ( datepart , startdate , enddate )

Returns the difference (a signed integer) of the specified time interval between the specified start date and end date.

• datepart: The part of the date that is the time interval of the difference between the start date and end date. The valid values and abbreviations are:
  • Year (year, yyyy, yy)
  • Quarter (quarter, qq, q)
  • Month (month, mm, m)
  • Week (week, wk, ww)
  • Weekday (weekday, dw)
  • Dayofyear (dayofyear, dy, y)
  • Day (day, dd, d)
  • Hour (hour, hh)
  • Minute (minute, mi, n)
  • Second (second, ss, s)
  • Millisecond (millisecond, ms)
• startdate: The datetime expression of the start date.
• enddate: The datetime expression of the end date.

                  SELECT DATEDIFF('d', '2018-02-01', '2018-02-10');
                  -- Result: 9

                  SELECT DATEDIFF('hh', '2018-02-01 00:00:00', '2018-02-01 12:00:00');
                  -- Result: 12
                

DATE_FORMAT(date,format)

Returns the date or timestamp in the format specified. This function mirrors the MySQL DATE_FORMAT function.

• date: A date or timestamp string.
• format: The specifier string of the desired output format. The list of supported format specifiers comes from the MySQL DATE_FORMAT function (see link to MySQL documentation above).

					SELECT DATE_FORMAT('9/4/2021 3:11:53 AM','%h')
					-- Result: 03
				  

DATEFROMPARTS(integer_year, integer_month, integer_day)

Returns the datetime value for the specified year, month, and day.

• year: The integer expression specifying the year.
• month: The integer expression specifying the month.
• day: The integer expression specifying the day.

                    SELECT DATEFROMPARTS(2018, 2, 1);
                    -- Result: 2018-02-01
                  

DATENAME(datepart , date)

Returns the character string that represents the specified date part of the specified date.

• datepart: The part of the date to return. The valid values and abbreviations are year (yy, yyyy), quarter (qq, q), month (mm, m), dayofyear (dy, y), day (dd, d), week (wk, ww), weekday (dw), hour (hh), minute (mi, n), second (ss, s), millisecond (ms), microsecond (mcs), and nanosecond (ns).
• date: The datetime expression.

                     SELECT DATENAME('yy', '2018-02-01');
                     -- Result: '2018'

                     SELECT DATENAME('dw', '2018-02-01');
                     -- Result: 'Thursday'
                   

DATEPART(datepart, date [,integer_datefirst])

Returns a character string that represents the specified date part of the specified date.

• datepart: The part of the date to return. The valid values and abbreviations are year (yy, yyyy), quarter (qq, q), month (mm, m), dayofyear (dy, y), day (dd, d), week (wk, ww), weekday (dw), hour (hh), minute (mi, n), second (ss, s), millisecond (ms), microsecond (mcs), nanosecond (ns), ISODOW, ISO_WEEK (isoweek, isowk,isoww), and ISOYEAR.
• date: The datetime string.
• datefirst: The optional integer representing the first day of the week. The default is 7, Sunday.

                    SELECT DATEPART('yy', '2018-02-01');
                    -- Result: 2018

                    SELECT DATEPART('dw', '2018-02-01');
                    -- Result: 5
                  

DATETIMEFROMPARTS(integer_year, integer_month, integer_day, integer_hour, integer_minute, integer_seconds, integer_milliseconds)

Returns the datetime value for the specified date parts.

• year: The integer expression specifying the year.
• month: The integer expression specifying the month.
• day: The integer expression specifying the day.
• hour: The integer expression specifying the hour.
• minute: The integer expression specifying the minute.
• seconds: The integer expression specifying the seconds.
• milliseconds: The integer expression specifying the milliseconds.

                    SELECT DATETIMEFROMPARTS(2018, 2, 1, 1, 2, 3, 456);
                    -- Result: 2018-02-01 01:02:03.456
                  

DATETIME2FROMPARTS(integer_year, integer_month, integer_day, integer_hour, integer_minute, integer_seconds, integer_fractions, integer_precision)

Returns the datetime value for the specified date parts.

• year: The integer expression specifying the year.
• month: The integer expression specifying the month.
• day: The integer expression specifying the day.
• hour: The integer expression specifying the hour.
• minute: The integer expression specifying the minute.
• seconds: The integer expression specifying the seconds.
• fractions: The integer expression specifying the fractions of the second.
• precision: The integer expression specifying the precision of the fraction.

				    SELECT DATETIME2FROMPARTS(2018, 2, 1, 1, 2, 3, 456, 3);
                    -- Result: 2018-02-01 01:02:03.456
                  

DATE_TRUNC(date, datepart)

Truncates the date to the precision of the given date part. Modeled after the Oracle TRUNC function.

• date: The datetime string that specifies the date.
• datepart: Refer to the Oracle documentation for valid datepart syntax.

				    SELECT DATE_TRUNC('05-04-2005', 'YY');
                    -- Result: '1/1/2005'
					
                    SELECT DATE_TRUNC('05-04-2005', 'MM');
                    -- Result: '5/1/2005'                    
                  

DATE_TRUNC2(datepart, date, [weekday])

Truncates the date to the precision of the given date part. Modeled after the PostgreSQL date_trunc function.

• datepart: One of 'millennium', 'century', 'decade', 'year', 'quarter', 'month', 'week', 'day', 'hour', 'minute' or 'second'.
• date: The datetime string that specifies the date.
• weekday: The optional day of the week to use as the first day for 'week'. One of 'sunday', 'monday', etc.

                    SELECT DATE_TRUNC2('year', '2020-02-04');
                    -- Result: '2020-01-01'

                    SELECT DATE_TRUNC2('week', '2020-02-04', 'monday');
                    -- Result: '2020-02-02', which is the previous Monday
                  

DAY(date)

Returns the integer that specifies the day component of the specified date.

• date: The datetime string that specifies the date.

                    SELECT DAY('2018-02-01');
                    -- Result: 1
                  

DAYNAME(date)

Returns the name of the day of the week of the specified date.

• date: The datetime string that specifies the date.

                    SELECT DAYNAME('8/18/2021');
                    -- Result: Wednesday
                  

DAYOFMONTH(date)

Returns the day of the month of the given date part.

• date: The datetime string that specifies the date.

				  SELECT DAYOFMONTH('04/15/2000');
				  -- Result: 15
				  

DAYOFWEEK(date)

Returns the day of the week of the given date part.

• date: The datetime string that specifies the date.

				  SELECT DAYOFWEEK('04/15/2000');
				  -- Result: 7
				  

DAYOFYEAR(date)

Returns the day of the year of the given date part.

• date: The datetime string that specifies the date.

				  SELECT DAYOFYEAR('04/15/2000');
				  -- Result: 106
				  

EOMONTH(date [, integer_month_to_add ]) or LAST_DAY(date)

Returns the last day of the month that contains the specified date with an optional offset.

• date: The datetime expression specifying the date for which to return the last day of the month.
• integer_month_to_add: The optional integer expression specifying the number of months to add to the date before calculating the end of the month.

                  SELECT EOMONTH('2018-02-01');
                  -- Result: 2018-02-28
                  
                  SELECT LAST_DAY('2018-02-01');
                  -- Result: 2018-02-28

                  SELECT EOMONTH('2018-02-01', 2);
                  -- Result: 2018-04-30
                

EXTRACT(date_part FROM date_column_name)

Returns the last day of the month that contains the specified date with an optional offset.

• date_part: One of the following date components: YEAR, MONTH, DAY, HOUR, MINUTE, SECOND.
• date_column_name: The name of a date column in a table.

                  SELECT EXTRACT(YEAR FROM DateColumn)
                  -- Result: 2021
                

FDWEEK(date)

Returns the first day of the week of the given date part.

• date: The datetime string that specifies the date.
• weeks to add: An optional integer expression specifying the number of months to add to the date before calculating the first day of the week.

				  SELECT FDWEEK('02-08-2018');
				  -- Result: 2/4/2018

          SELECT FDWEEK('02-08-2018', 1)
          --Result: 02/11/2018
				  

FDMONTH(date)

Returns the first day of the month of the given date part.

• date: The datetime string that specifies the date.
• month to add: An optional integer expression specifying the number of months to add to the date before calculating the first day of the month.

				  SELECT FDMONTH('02-08-2018');
				  -- Result: 2/1/2018

          SELECT FDMONTH('02-08-2018', 1) 
          --Result: 03/01/2018
				  

FDQUARTER(date)

Returns the first day of the quarter of the given date part.

• date: The datetime string that specifies the date.
• quarters to add: An optional integer expression specifying the number of months to add to the date before calculating the first day of the quarter.

				  SELECT FDQUARTER('05-08-2018');
				  -- Result: 4/1/2018

          SELECT FDQUARTER('05-08-2018',1)
          --Result: 07/01/2018
				  

FILEMODIFIEDTIME(uri)

Returns the time stamp associated with the Date Modified of the relevant file.

• uri: An absolute path pointing to a file on the local file system.

				 SELECT FILEMODIFIEDTIME('C:/Documents/myfile.txt');
				 -- Result: 6/25/2019 10:06:58 AM
				 

FROM_DAYS(datevalue)

Returns a date derived from the number of days after 1582-10-15 (based upon the Gregorian calendar). This will be equivalent to the MYSQL FROM_DAYS function.

• datevalue: A integer value representing the number of days since 1582-10-15.

				SELECT FROM_DAYS(736000);
				-- Result: 2/6/2015
				

FROM_UNIXTIME(time, issecond)

Returns a representation of the unix_timestamp argument as a value in YYYY-MM-DD HH:MM:SS expressed in the current time zone.

• time: The time stamp value from epoch time. Milliseconds are accepted.
• issecond: Indicates the time stamp value is milliseconds to epoch time.

                      SELECT FROM_UNIXTIME(1540495231, 1);
                      -- Result: 2018-10-25 19:20:31

                      SELECT FROM_UNIXTIME(1540495357385, 0);
                      -- Result: 2018-10-25 19:22:37
                    

GETDATE()

Returns the current time stamp of the database system as a datetime value. This value is equal to CURRENT_TIMESTAMP and SYSDATETIME, and is always in the local timezone.

                  SELECT GETDATE();
                  -- Result: 2018-02-01 03:04:05
                

GETUTCDATE()

Returns the current time stamp of the database system formatted as a UTC datetime value. This value is equal to SYSUTCDATETIME.

In addition, GETUTCDATE can take an optional second parameter, a date and time that are converted to UTC.

                  SELECT GETUTCDATE();
                  -- For example, if the local timezone is Eastern European Time (GMT+2)
                  -- Result: 2018-02-01 05:04:05

                  SELECT GETUTCDATE('2020/08/31 13:56:00')
                  --Result: '2020-08-31 17:56:00'
                

HOUR(date)

Returns the hour component from the provided datetime.

• date: The datetime string that specifies the date.

				SELECT HOUR('02-02-2020 11:30:00');
				-- Result: 11
				

ISDATE(date, [date_format])

Returns 1 if the value is a valid date, time, or datetime value; otherwise, 0.

• date: The datetime string.
• date_format: The optional datetime format.

                      SELECT ISDATE('2018-02-01', 'yyyy-MM-dd');
                      -- Result: 1

                      SELECT ISDATE('Not a date');
                      -- Result: 0
                    

LAST_WEEK()

Returns a time stamp equivalent to exactly one week before the current date.

				SELECT LAST_WEEK();	//Assume the date is 3/17/2020	
			 -- Result: 3/10/2020 00:00:00
				

LAST_MONTH()

Returns a time stamp equivalent to exactly one month before the current date.

	
				SELECT LAST_MONTH(); //Assume the date is 3/17/2020
				-- Result: 2/17/2020 00:00:00
				

LAST_YEAR()

Returns a time stamp equivalent to exactly one year before the current date.

				SELECT LAST_YEAR();	//Assume the date is 3/17/2020	
				-- Result: 3/10/2019 00:00:00
				

LDWEEK(date)

Returns the last day of the provided week.

• date: The datetime string.
• weeks to add: An optional integer expression specifying the number of months to add to the date before calculating the last day of the week.

				SELECT LDWEEK('02-02-2020');
				-- Result: 2/8/2020
				

LDMONTH(date)

Returns the last day of the provided month.

• date: The datetime string.
• months to add: An optional integer expression specifying the number of months to add to the date before calculating the last day of the month.

				SELECT LDMONTH('02-02-2020');
				-- Result: 2/29/2020

        SELECT LDMONTH('02-08-2020', 1)
        --Result: 03/31/2020
				

LDQUARTER(date)

Returns the last day of the provided quarter.

• date: The datetime string.
• quarters to add: An optional integer expression specifying the number of months to add to the date before calculating the last day of the quarter.

				SELECT LDQUARTER('02-02-2020');
				-- Result: 3/31/2020

        SELECT LDQUARTER('02-02-2020',1)
        --Result: 06/30/2020
				

MAKEDATE(year, days)

Returns a date value from a year and a number of days.

• year: The year
• days: The number of days into the year. Value must be greater than 0.

          SELECT MAKEDATE(2020, 1);
          -- Result: 2020-01-01
        

MINUTE(date)

Returns the minute component from the provided datetime.

• date: The datetime string that specifies the date.

				SELECT MINUTE('02-02-2020 11:15:00');
				-- Result: 15
				

MONTH(date)

Returns the month component from the provided datetime.

• date: The datetime string that specifies the date.

				SELECT MONTH('02-02-2020');
				-- Result: 2
				

QUARTER(date)

Returns the quarter associated with the provided datetime.

• date: The datetime string that specifies the date.

				SELECT QUARTER('02-02-2020');
				-- Result: 1
				

SECOND(date)

Returns the second component from the provided datetime.

• date: The datetime string that specifies the date.

				SELECT SECOND('02-02-2020 11:15:23');
				-- Result: 23
				

SMALLDATETIMEFROMPARTS(integer_year, integer_month, integer_day, integer_hour, integer_minute)

Returns the datetime value for the specified date and time.

• year: The integer expression specifying the year.
• month: The integer expression specifying the month.
• day: The integer expression specifying the day.
• hour: The integer expression specifying the hour.
• minute: The integer expression specifying the minute.

                      SELECT SMALLDATETIMEFROMPARTS(2018, 2, 1, 1, 2);
                      -- Result: 2018-02-01 01:02:00
                    

STRTODATE(string,format)

Parses the provided string value and returns the corresponding datetime.

• string: The string value to be converted to datetime format.
• format: A format string which describes how to interpret the first string input. A few special formats are available as well, including UNIX, UNIXMILIS, TICKS, and FILETICKS.

				SELECT STRTODATE('03*04*2020','dd*MM*yyyy');
				-- Result: 4/3/2020
				

SYSDATETIME()

Returns the current time stamp as a datetime value of the database system. It is equal to GETDATE and CURRENT_TIMESTAMP, and is always in the local timezone.

                  SELECT SYSDATETIME();
                  -- Result: 2018-02-01 03:04:05
                

SYSUTCDATETIME()

Returns the current system date and time as a UTC datetime value. It is equal to GETUTCDATE.

                  SELECT SYSUTCDATETIME();
                  -- For example, if the local timezone is Eastern European Time (GMT+2)
                  -- Result: 2018-02-01 05:04:05
                

TIMEFROMPARTS(integer_hour, integer_minute, integer_seconds, integer_fractions, integer_precision)

Returns the time value for the specified time and with the specified precision.

• hour: The integer expression specifying the hour.
• minute: The integer expression specifying the minute.
• seconds: The integer expression specifying the seconds.
• fractions: The integer expression specifying the fractions of the second.
• precision : The integer expression specifying the precision of the fraction.

                      SELECT TIMEFROMPARTS(1, 2, 3, 456, 3);
                      -- Result: 01:02:03.456
                    

TO_DAYS(date)

Returns the number of days since 0000-00-01. This will only return a value for dates on or after 1582-10-15 (based upon the Gregorian calendar). This will be equivalent to the MYSQL TO_DAYS function.

• date: The datetime string that specifies the date.

				SELECT TO_DAYS('02-06-2015');
				-- Result: 736000
				

WEEK(date)

Returns the week (of the year) associated with the provided datetime.

• date: The datetime string that specifies the date.

				SELECT WEEK('02-17-2020 11:15:23');
				-- Result: 8
				

YEAR(date)

Returns the integer that specifies the year of the specified date.

• date: The datetime string.

                      SELECT YEAR('2018-02-01');
                      -- Result: 2018
                    

The following date literal functions can be used to filter date fields using relative intervals. Note that while the <, >, and = operators are supported for these functions, <= and >= are not.

L_TODAY()

The current day.

  SELECT * FROM MyTable WHERE MyDateField = L_TODAY()

L_YESTERDAY()

The previous day.

  SELECT * FROM MyTable WHERE MyDateField = L_YESTERDAY()

L_TOMORROW()

The following day.

  SELECT * FROM MyTable WHERE MyDateField = L_TOMORROW()

L_LAST_WEEK()

Every day in the preceding week.

  SELECT * FROM MyTable WHERE MyDateField = L_LAST_WEEK()

L_THIS_WEEK()

Every day in the current week.

  SELECT * FROM MyTable WHERE MyDateField = L_THIS_WEEK()

L_NEXT_WEEK()

Every day in the following week.

  SELECT * FROM MyTable WHERE MyDateField = L_NEXT_WEEK()

Also available:

• L_LAST/L_THIS/L_NEXT MONTH
• L_LAST/L_THIS/L_NEXT QUARTER
• L_LAST/L_THIS/L_NEXT YEAR

L_LAST_N_DAYS(n)

The previous n days, excluding the current day.

  SELECT * FROM MyTable WHERE MyDateField = L_LAST_N_DAYS(3)

L_NEXT_N_DAYS(n)

The following n days, including the current day.

  SELECT * FROM MyTable WHERE MyDateField = L_NEXT_N_DAYS(3)

Also available:

• L_LAST/L_NEXT_90_DAYS

L_LAST_N_WEEKS(n)

Every day in every week, starting n weeks before current week, and ending in the previous week.

  SELECT * FROM MyTable WHERE MyDateField = L_LAST_N_WEEKS(3)

L_NEXT_N_WEEKS(n)

Every day in every week, starting the following week, and ending n weeks in the future.

  SELECT * FROM MyTable WHERE MyDateField = L_NEXT_N_WEEKS(3)

Also available:

• L_LAST/L_NEXT_N_MONTHS(n)
• L_LAST/L_NEXT_N_QUARTERS(n)
• L_LAST/L_NEXT_N_YEARS(n)

A SELECT statement can consist of the following basic clauses.

• SELECT
• INTO
• FROM
• JOIN
• WHERE
• GROUP BY
• HAVING
• UNION
• ORDER BY
• LIMIT

SELECT Syntax

The following syntax diagram outlines the syntax supported by the SQL engine of the connector:

SELECT {
  [ TOP <numeric_literal> | DISTINCT ]
  { 
    * 
    | { 
        <expression> [ [ AS ] <column_reference> ] 
        | { <table_name> | <correlation_name> } .* 
      } [ , ... ] 
  }
  { 
    FROM <table_reference> [ [ AS ] <identifier> ] 
  } [ , ... ]
  [ [  
      INNER | { { LEFT | RIGHT | FULL } [ OUTER ] } 
    ] JOIN <table_reference> [ ON <search_condition> ] [ [ AS ] <identifier> ] 
  ] [ ... ] 
  [ WHERE <search_condition> ]
  [ GROUP BY <column_reference> [ , ... ]
  [ HAVING <search_condition> ]
  [ UNION [ ALL ] <select_statement> ]
  [ 
    ORDER BY 
    <column_reference> [ ASC | DESC ] [ NULLS FIRST | NULLS LAST ]
  ]
  [ 
    LIMIT <expression>
    [ 
      { OFFSET | , }
      <expression> 
    ]
  ] 
} | SCOPE_IDENTITY() 

<expression> ::=
  | <column_reference>
  | @ <parameter> 
  | ?
  | COUNT( * | { [ DISTINCT ] <expression> } )
  | { AVG | MAX | MIN | SUM | COUNT } ( <expression> ) 
  | NULLIF ( <expression> , <expression> ) 
  | COALESCE ( <expression> , ... ) 
  | CASE <expression>
      WHEN { <expression> | <search_condition> } THEN { <expression> | NULL } [ ... ]
    [ ELSE { <expression> | NULL } ]
    END 
  | {RANK() | DENSE_RANK()} OVER ([PARTITION BY <column_reference>] {ORDER BY <column_reference>})
  | <literal>
  | <sql_function> 

<search_condition> ::= 
  {
    <expression> { = | > | < | >= | <= | <> | != | LIKE | NOT LIKE | IN | NOT IN | IS NULL | IS NOT NULL | AND | OR | CONTAINS | BETWEEN | IS DISTINCT FROM | IS NOT DISTINCT FROM } [ <expression> ]
  } [ { AND | OR } ... ] 

Examples

1. Return all columns:
   

   SELECT * FROM Tickets

2. Rename a column:
   

   SELECT [Subject] AS MY_Subject FROM Tickets

3. Cast a column's data as a different data type:
   

   SELECT CAST(Size AS VARCHAR) AS Str_Size FROM Tickets

4. Search data:
   

   SELECT * FROM Tickets WHERE Industry = 'Floppy Disks'

5. Return the number of items matching the query criteria:
   

   SELECT COUNT(*) AS MyCount FROM Tickets 

6. Return the number of unique items matching the query criteria:
   

   SELECT COUNT(DISTINCT Subject) FROM Tickets 

7. Return the unique items matching the query criteria:
   

   SELECT DISTINCT Subject FROM Tickets 

8. Sort a result set in ascending order:
   

   SELECT Id, Subject FROM Tickets  ORDER BY Subject ASC

9. Restrict a result set to the specified number of rows:
   

   SELECT Id, Subject FROM Tickets LIMIT 10 

10. Parameterize a query to pass in inputs at execution time. This enables you to create prepared statements and mitigate SQL injection attacks.
    

    SELECT * FROM Tickets WHERE Industry = @param

See Explicitly Caching Data for information on using the SELECT statement in offline mode.

Pseudo Columns

Some input-only fields are available in SELECT statements. These fields, called pseudo columns, do not appear as regular columns in the results, yet may be specified as part of the WHERE clause. You can use pseudo columns to access additional features from Zendesk.

    SELECT * FROM Tickets WHERE Pseudo = '@Pseudo'
    

Aggregate Functions

For SELECT examples using aggregate functions, see Aggregate Functions.

JOIN Queries

See JOIN Queries for SELECT query examples using JOINs.

Date Literal Functions

Date Literal Functions contains SELECT examples with date literal functions.

Window Functions

See Window Functions for SELECT examples containing window functions.

Table-Valued Functions

See Table-Valued Functions for SELECT examples with table-valued functions.

COUNT

Returns the number of rows matching the query criteria.

SELECT COUNT(*) FROM Tickets WHERE Industry = 'Floppy Disks'

COUNT(DISTINCT)

Returns the number of distinct, non-null field values matching the query criteria.

SELECT COUNT(DISTINCT Id) AS DistinctValues FROM Tickets WHERE Industry = 'Floppy Disks'

AVG

Returns the average of the column values.

SELECT Subject, AVG(Size) FROM Tickets WHERE Industry = 'Floppy Disks'  GROUP BY Subject

MIN

Returns the minimum column value.

SELECT MIN(Size), Subject FROM Tickets WHERE Industry = 'Floppy Disks' GROUP BY Subject

MAX

Returns the maximum column value.

SELECT Subject, MAX(Size) FROM Tickets WHERE Industry = 'Floppy Disks' GROUP BY Subject

SUM

Returns the total sum of the column values.

SELECT SUM(Size) FROM Tickets WHERE Industry = 'Floppy Disks'

The CData Python Connector for Zendesk supports standard SQL joins like the following examples.

Inner Join

An inner join selects only rows from both tables that match the join condition:

SELECT Customers.ContactName, Orders.OrderDate FROM Customers, Orders WHERE Customers.CustomerId=Orders.CustomerId

Left Join

A left join selects all rows in the FROM table and only matching rows in the JOIN table:

SELECT Customers.ContactName, Orders.OrderDate FROM Customers LEFT OUTER JOIN Orders ON Customers.CustomerId=Orders.CustomerId

Window functions allow you to create computed fields from a group of rows (a window) that return a result for each row, as opposed to one computed result for a set of rows, as is the case with aggregate functions. The connector supports the following window function syntax.

Note: Window function support is an experimental feature of the connector. This functionality extends beyond the connector's core scope of being SQL-92 compliant. As such, performance with window functions may not be optimal.

Window Function Clauses

OVER

The OVER clause defines the window over which window functions are performed.

SELECT A, B, <window function> OVER (<window frame>) FROM TableName

The <window function> refers to any supported window function clause, and the <window frame> refers to one or more clauses that specify the logic by which the window is defined.

PARTITION BY

The PARTITION BY clause subdivides a window into sub-windows called partitions. For each unique value in the column specified in the PARTITION BY clause, every record with that value collectively forms an individual partition.

SELECT A, B, <window function> OVER (PARTITION BY A ORDER BY B) From Tickets

The <window function> refers to any supported window function clause.

Window Functions

The connector supports math, ranking, and analytic window functions.

Math

These window functions perform mathematical operations on the records within the window.

COUNT()

Calculates the number of records in each partition. The calculated column is of the data type "int".

In each partition, every record will display the total number of records in that partition.

SELECT Name, Role, Earnings, COUNT() OVER (PARTITION BY Role) FROM Employees

COUNT_BIG()

Calculates the number of records in each partition. The calculated column is of the data type "bigint".

In each partition, every record will display the total number of records in that partition.

SELECT Name, Role, Earnings, COUNT_BIG() OVER (PARTITION BY Role) FROM Employees

MIN(numeric_column)

Calculates the minimum value of a numerical column per partition.

In each partition, every record will display the minimum value of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, MIN(Earnings) OVER (PARTITION BY Role) FROM Employees

MAX(numeric_column)

Calculates the maximum value of a numerical column per partition.

In each partition, every record will display the maximum value of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, MAX(Earnings) OVER (PARTITION BY Role) FROM Employees

SUM(numeric_column)

Calculates the sum of a numerical column per partition.

In each partition, every record will display the sum of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, SUM(Earnings) OVER (PARTITION BY Role) FROM Employees

AVG(numeric_column)

Calculates the average value of a numerical column per partition.

In each partition, every record will display the average value of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, AVG(Earnings) OVER (PARTITION BY Role) FROM Employees

MEDIAN(numeric_column)

Calculates the median value of a numerical column per partition.

In each partition, every record will display the median value of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, MEDIAN(Earnings) OVER (PARTITION BY Role) FROM Employees

STDEV(numeric_column)

Calculates the standard deviation of a numerical column per partition.

In each partition, every record will display the standard deviation of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, STDEV(Earnings) OVER (PARTITION BY Role) FROM Employees

STDEVP(numeric_column)

Calculates the population standard deviation of a numerical column per partition.

In each partition, every record will display the population standard deviation of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, STDEVP(Earnings) OVER (PARTITION BY Role) FROM Employees

VAR(numeric_column)

Calculates the statistical standard variance of a numerical column per partition.

In each partition, every record will display the statistical standard variance of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, VAR(Earnings) OVER (PARTITION BY Role) FROM Employees

VARP(numeric_column)

Calculates the variance population of a numerical column per partition.

In each partition, every record will display the variance population of numeric_column across the records in that partition.

SELECT Name, Role, Earnings, VARP(Earnings) OVER (PARTITION BY Role) FROM Employees

Ranking

These window functions rank records that fall within the window and its partitions.

RANK()

Assigns a rank number to each record in a window based on the value of the column specified in the required ORDER BY clause.

If two or more records have an equal value in the in ranked column, they all receive the same rank number and the rank count increments internally, skipping ahead one rank number for each record with a duplicate value in the ORDER BY column.

SELECT Id, Subject, RANK() OVER (ORDER BY Subject) AS Rank FROM Tickets

If you add a PARTITION BY clause, a separate set of ranks is calculated for each partition.

SELECT Id, Subject, RANK() OVER (PARTITION BY Id ORDER BY Subject) AS Rank FROM Tickets

DENSE_RANK()

Operates like the RANK() function, but it doesn't increment the internal rank counter for each record with a duplicate value in the ranked column.

This means that, while records with identical values in the ORDER BY column still share a rank number, the function never skips a rank number.

SELECT Id, Subject, DENSE_RANK() OVER (PARTITION BY Id ORDER BY Subject) AS Rank FROM Tickets

If you add a PARTITION BY clause, a separate set of ranks is calculated for each partition.

SELECT Id, Subject, DENSE_RANK() OVER (PARTITION BY Id ORDER BY Subject) AS Rank FROM Tickets

ROW_NUMBER()

Calculates a row number for each record. An ORDER BY clause in the OVER clause is required.

SELECT Name, Role, Earnings, ROW_NUMBER() OVER (ORDER BY Role) FROM Employees

If you define multiple partitions with PARTITION BY, a new set of row numbers are calculated for each partition.

SELECT Name, Role, Earnings, ROW_NUMBER() OVER (PARTITION BY Role ORDER BY Earnings) FROM Employees

NTILE()

Distributes rows of an ordered partition into a specified number of approximately equal groups, or buckets. It assigns each group a bucket number starting from one. For each row in a group, the NTILE() function assigns a bucket number representing the group to which the row belongs.

The syntax of NTILE() is:

NTILE(buckets) OVER (
    [PARTITION BY partition_expression, ... ]
    ORDER BY sort_expression [ASC | DESC], ...
)

The following are paramaters that NTILE() supports:

• buckets: The number of buckets into which the rows are divided. The buckets can be an expression or subquery that evaluates to a positive integer. It cannot be a window function.
• PARTITION BY: distributes rows of a result set into partitions to which the NTILE() function is applied.
• ORDER BY is clause that specifies the logical order of rows in each partition to which the NTILE() is applied.

If the number of rows is not divisible by the buckets, the NTILE() function returns groups of two sizes with the difference by one. The larger groups always precede the smaller group in the order set by ORDER BY in the OVER() clause.

If the total of rows is divisible by the number of buckets, the function divides the rows evenly among buckets. The following statement creates a new table named ntile_demo that stores 10 integers:

CREATE TABLE sales.ntile_demo (
	v INT NOT NULL
);
	
INSERT INTO sales.ntile_demo(v) 
VALUES(1),(2),(3),(4),(5),(6),(7),(8),(9),(10);	
	
SELECT * FROM sales.ntile_demo;

This statement uses the NTILE() function to divide ten rows into three groups:

SELECT 
	v, 
	NTILE (3) OVER (
		ORDER BY v
	) buckets
FROM 
	sales.ntile_demo;

Analytical

These window functions perform analytical operations on the records within the window.

PERCENT_RANK()

Calculates the relative rank SQL Percentile of each row. It returns values greater than zero, but the maximum value is one. It does not count any NULL values. This function is nondeterministic.

The syntax of PERCENT_RANK() is:

PERCENT_RANK() OVER (
      [PARTITION BY partition_expression, ... ]
      ORDER BY sort_expression [ASC | DESC], ...
  )
  

This syntax uses the following parameters.

• PARTITION BY: By default, SQL Server treats the whole data set as a single set. You can specify the PARTITION BY clause to divide data into multiple sets. The Percent_Rank function performs the analytical calculations on each set. This parameter is optional.
• ORDER BY: Sorts the data in either ascending or descending order. This parameter is required.

Table-valued functions are functions that return a table (rowset).

Note: Table-valued function support is an experimental feature of the connector. This functionality extends beyond the connector's core scope of being SQL-92 compliant. As such, performance with these functions may not be optimal.

Table-Valued Function Clauses

CROSS APPLY

The CROSS APPLY operator is used to perform a subquery on each row of a table or resultset produced by a preceding table expression.

<table_expression_1> CROSS APPLY <table_expression_2>

The second table expression can reference results from the first table expression to create derived columns or an altered recordset via a table-valued function.

Each resulting record is an instance of the record it's splitting, with all the same column values, except for the column(s) containing the value split by the function.

WITH

The WITH clause is used alongside certain table-valued functions to match against constructs within the structure being split (keys, element names, attribute names, etc.) and/or to specify metadata for the columns generated from the function.

SELECT A.ColumnName, X.DerivedColumnName FROM TableName A CROSS APPLY <table-valued function> WITH (DerivedColumnName varchar(255)) AS X

Table-Valued Functions

STRING_SPLIT(input_text,delimiter)

Takes each record in the recordset of the preceding table expression, splits the column containing delimiters (input_text) into substrings separated by the delimiter, and returns one record per substring.

• input_text: A column whose value you want to parse.
• delimiter: The character used to split the value of the column specified in input_text.

Suppose there is a column called "SplitColumn" with the following content:

One-Two-Three

To unpack this value across multiple records:

SELECT A.ID, X.Value FROM [TableWithDelimitedStringField] A CROSS APPLY STRING_SPLIT(A.SplitColumn,'-') WITH (Value VARCHAR(255)) AS X

-- Results:
-----------
|ID|Value|
|1|One|
|1|Two|
|1|Three|

JSONTABLE(json_content,[jsonpath])

For each record in the recordset of the preceding table expression, returns one record for each instance of a key in a JSON array (json_content) that matches the key(s) specified in the WITH clause, at the scope specified by the "jsonpath" input.

• json_content: A JSON "table" (array of objects). The contents can nest, but this must be a single JSON array, not any other JSON structure, at the root level.
  • The values of every instance of the key(s) provided in the WITH clause are retrievable only for substructures which are immediate children of the root-level JSON array.
• jsonpath: An optional JSONPath query defining the scope, within the json_content array, that you want to pull content from. The JSON key(s) identified in the WITH clause must exist at the scope defined in this parameter. This defaults to the JSON root ($).

Consider a sample table with a single record, including an ID column and column with JSON content called "JSONColumn" with the following content:

[
	{
		"name": "Samuel",
		"email": "sam@gmail.com",
		"extrainfo": {
			"city": "Seattle"
		}
	},
	{
		"name": "Katherine",
		"email": "kat@gmail.com",
	},
	{
		"name": "George",
		"email": "george23@gmail.com",
	},
	{
		"name": "Carlos",
		"email": "carlos32@gmail.com",
	}
]

To extract all values for a certain key, specify the scope in the JSONTABLE function and provide the desired key(s) in the WITH clause.

SELECT A.ID, X.name FROM [TableWithJSONField] A CROSS APPLY JSONTABLE(A.JSONColumn) WITH (name VARCHAR(255)) AS X

-- Results: 
|ID|name|
---------
|1 |Samuel|
|1 |Katherine|
|1 |George|
|1 |Carlos|

XMLTABLE(xml_content,[xpath,child_type])

For each record in the resultset of the preceding table expression, returns one record for each of the elements and/or attributes in an XML structure (xml_content) that match the tag name(s) and/or attribute name(s) specified in the WITH clause, at the scope specified in the "xpath" input.

• xml_content: A column containing an XML structure.
• xpath: An optional XPath that specifies the scope within the XML structure at which the connector extracts content matching the tag/attribute name(s) specified in the WITH clause.
  • When extracting the content of sub-elements, the connector can retrieve all content from tags at the root level, (depth 0) immediate children of the root (depth 1), and children of those children (depth 2).
  • When extracting element attribute content, the connector can retrieve all content from tags containing the specified attribute at the root level (depth 0) and from immediate children of root-level elements (depth 1).
• child_type: An optional parameter that specifies the part(s) of the parent element (specified in the xpath input) that the column(s) provided in the WITH clause are checked against to identify content.
  • You can supply the following values:
    • 0: The column(s) in the WITH clause are checked for matches against the parent element's attribute names and sub-element tag names.
    • 1: The column(s) in the WITH clause are checked for matches against the parent element's attribute names.
    • 2: The column(s) in the WITH clause are checked for matches against the parent element's sub-element tag names.
  • When not supplied, this defaults to 0.

Extracting Sub-Element Values

Consider a sample table with a single record, including an ID column and a column with XML content called "XMLContent" with the following content:

<shoppingList>
    <item>
        <name>Apples</name>
        <quantity>3</quantity>
        <unit>Kg</unit>
    </item>
    <item>
        <name>Bread</name>
        <quantity>2</quantity>
        <unit>Loaf</unit>
		<extrainfo>
			<Type>Whole-Grain</Type>
		</extrainfo>
    </item>
    <item>
        <name>Milk</name>
        <quantity>1</quantity>
        <unit>Carton</unit>
    </item>
    <item>
        <name>Eggs</name>
        <quantity>12</quantity>
        <unit></unit>
    </item>
</shoppingList>

To extract sub-element content, specify the scope in the XMLTABLE function and provide the desired element name(s) in the WITH clause. Note that this will not work if the XMLTABLE function's child_type input is set to 1.

SELECT A.ID, X.name FROM [TableWithXMLField] A CROSS APPLY XMLTABLE(A.XMLContent,'//*/item') WITH (name VARCHAR(255)) AS X

-- Results: 
|ID|name|
---------
|1|Apples|
|1|Bread|
|1|Milk|
|1|Eggs|

Extracting Values Using Element Tag Attributes

Suppose you have this sample table with a single record, including an ID column and a column with XML content called "XMLContent" with the following content:

<restaurant>
  <dish type="appetizer">
    <name lang="en">Caprese Salad</name>
    <chef>Chef Giovanni</chef>
    <price currency="USD">9.99</price>
  </dish>
  <dish type="main-course">
    <name lang="fr">Boeuf Bourguignon</name>
    <chef>Chef Marie</chef>
    <price currency="EUR">19.99</price>
  </dish>
  <dish type="dessert">
    <name lang="es">Tres Leches Cake</name>
    <chef>Chef Alejandro</chef>
    <price currency="MXN">89.99</price>
  </dish>
</restaurant>

To extract attribute content, specify the scope in the XMLTABLE function and provide the desired attribute name(s) in the WITH clause. Note that this will not work if the XMLTABLE function's child_type input is set to 2.

SELECT A.ID, X.type FROM [TableWithXMLField] A CROSS APPLY XMLTABLE(A.XMLContent,'//*/dish') WITH (type VARCHAR(255)) AS X

-- Results: 
|ID|type|
---------
|1|appetizer|
|1|main-course|
|1|dessert|

CSVTABLE(csv_content,[delimiter])

For each record in the resultset of the preceding table expression, reads from a column that contains a CSV table (csv_content) and for each record in that CSV table, returns one record containing the value of the CSV column(s) specified in the WITH clause.

• csv_content: A column containing a CSV table.
• delimiter: An optional custom delimiter (instead of a comma) which splits the CSV content contained in the csv_content input.

Consider a sample table with a single record, including an ID column and a column containing CSV table called "CSVContent" with the following content:

Name;Category;Price
Apple;Fruit;0.99
Spaghetti;Pasta;5.49
Chicken Breast;Meat;8.99
Broccoli;Vegetable;2.49

To select every value in the "Name" column and account for the custom delimiter (;):

SELECT A.ID, X.Name FROM [TableWithCSVField] A CROSS APPLY CSVTABLE(A.CSVContent,';') WITH (Name VARCHAR(255)) AS X

-- Results:
|ID|Name|
-----------
|1|Apple|
|1|Spaghetti|
|1|Chicken Breast|
|1|Broccoli|

To create new records, use INSERT statements.

INSERT Syntax

The INSERT statement specifies the columns to be inserted and the new column values. You can specify the column values in a comma-separated list in the VALUES clause, as shown in the following example:

INSERT INTO <table_name> 
( <column_reference> [ , ... ] )
VALUES 
( { <expression> | NULL } [ , ... ] ) 
  

<expression> ::=
  | @ <parameter> 
  | ?
  | <literal>

The following is an example query:

INSERT INTO Tickets (Subject) VALUES ('John')

To modify existing records, use UPDATE statements.

Update Syntax

The UPDATE statement takes as input a comma-separated list of columns and new column values as name-value pairs in the SET clause, as shown in the following example:

UPDATE <table_name> SET <select_statement> | {<column_reference> = <expression> [ , ... ]} WHERE { Id = <expression>  } [ { AND | OR } ... ] 

<expression> ::=
  | @ <parameter> 
  | ?
  | <literal>

The following is an example query:

UPDATE Tickets SET Subject='John' WHERE Id = @myId

To delete information from a table, use DELETE statements.

DELETE Syntax

The DELETE statement requires the table name in the FROM clause and the row's primary key in the WHERE clause, as shown in the following example:

<delete_statement> ::= DELETE FROM <table_name> WHERE { Id = <expression> } [ { AND | OR } ... ]

<expression> ::=
  | @ <parameter> 
  | ?
  | <literal>

The following is an example query:

DELETE FROM Tickets WHERE Id = @myId

When caching is enabled, CACHE statements provide complete control over the data that is cached and the table to which it is cached. The CACHE statement executes the SELECT statement specified and caches its results to a table with the same name in the cache database or to table specified in <cached_table_name>. The connector updates or inserts rows to the cache depending on whether or not they already exist in the cache, so the primary key, which is used to identify existing rows, must be included in the selected columns.

See Caching Data for more information on different caching strategies.

CACHE Statement Syntax

The cache statement may include the following options that alter its behavior:

CACHE [ <cached_table_name> ] [ WITH TRUNCATE | AUTOCOMMIT | SCHEMA ONLY | DROP EXISTING | ALTER SCHEMA ] <select_statement> 

WITH TRUNCATE

If this option is set, the connector removes existing rows in the cache table before adding the selected rows. Use this option if you want to refresh the entire cache table but keep its existing schema.

AUTOCOMMIT

If this option is set, the connector commits each row individually. Use this option if you want to ignore the rows that could not be cached due to some reason. By default, the entire result set is cached as a single transaction.

DROP EXISTING

If this option is set, the connector drops the existing cache table before caching the new results. Use this option if you want to refresh the entire cache table, including its schema.

SCHEMA ONLY

If this option is set, the connector creates the cache table based on the SELECT statement without executing the query.

ALTER SCHEMA

If this option is set, the connector alters the schema of the existing table in the cache if it does not match the schema of the SELECT statement. This option results in new columns or dropped columns, if the schema of the SELECT statement does not match the cached table.

Common Queries

Use the following cache statement to cache all rows of a table:

CACHE SELECT * FROM Tickets

Use the following cache statement to cache all rows of a table into the cache table CachedTickets:

CACHE CachedTickets SELECT * FROM Tickets

Use the following cache statement for incremental caching. The DateModified column may not exist in all tables. The cache statement shows how incremental caching would work if there were such a column. Also, notice that, in this case, the WITH TRUNCATE and DROP EXISTING options are specifically omitted, which would have deleted all existing rows.

CACHE CachedTickets SELECT * FROM Tickets WHERE DateModified > '2013-04-04'

Use the following cache statements to create a table with all available columns that will then cache only a few of them. The sequence of statements cache only Id and Subject even though the cache table CachedTickets has all the columns in Tickets.

CACHE CachedTickets SCHEMA ONLY SELECT * FROM Tickets
CACHE CachedTickets SELECT Id, Subject FROM Tickets

To execute stored procedures, you can use EXECUTE or EXEC statements.

EXEC and EXECUTE assign stored procedure inputs, referenced by name, to values or parameter names.

Stored Procedure Syntax

To execute a stored procedure as an SQL statement, use the following syntax:

 
{ EXECUTE | EXEC } <stored_proc_name> 
{
  [ @ ] <input_name> = <expression>
} [ , ... ]

<expression> ::=
  | @ <parameter> 
  | ?
  | <literal>

Example Statements

Reference stored procedure inputs by name:

EXECUTE my_proc @second = 2, @first = 1, @third = 3;

Execute a parameterized stored procedure statement:

EXECUTE my_proc second = @p1, first = @p2, third = @p3; 

PIVOT and UNPIVOT can be used to change a table-valued expression into another table.

PIVOT

PIVOT rotates a table-value expression by turning unique values from one column into multiple columns in the output. PIVOT can run aggregations where required on any column value.

PIVOT Synax

 
"SELECT 'AverageCost' AS Cost_Sorted_By_Production_Days, [0], [1], [2], [3], [4]
FROM
(
SELECT DaysToManufacture, StandardCost
FROM Production.Product
) AS SourceTable
PIVOT
(
AVG(StandardCost)
FOR DaysToManufacture IN ([0], [1], [2], [3], [4])
) AS PivotTable;"

UNPIVOT

UNPIVOT carries out nearly the opposite to PIVOT by rotating columns of a table-valued expressions into column values.

UNPIVOT Sytax

 
"SELECT VendorID, Employee, Orders
FROM
(SELECT VendorID, Emp1, Emp2, Emp3, Emp4, Emp5
FROM pvt) p
UNPIVOT
(Orders FOR Employee IN
(Emp1, Emp2, Emp3, Emp4, Emp5)
)AS unpvt;"

For further information on PIVOT and UNPIVOT, see FROM clause plus JOIN, APPLY, PIVOT (Transact-SQL)

Use INSERT INTO SELECT queries to select a list of records from one table and insert those same records into another table as a group. Inserting batches of records in this way may result in improved query performance compared to using many individual INSERT INTO queries.

The table whose records are selected for insertion into another table can be either a real table or a user-defined temporary table.

Inserting Records from Real Tables

To insert a group of records from one real, non-temporary, source table into another destination table, you can use an INSERT INTO SELECT query. This type of query is formatted similarly to a standard INSERT INTO query, except the VALUES clause is substituted with a SELECT query targeting the source table. All records matched by the embedded SELECT query are inserted into the destination table.

If the source table and destination tables have different column names, you must map columns from the source table to the corresponding columns in the destination table you want to insert them into. Perform this mapping by specifying the destination table columns in the same order as the source table columns you want to match them with. For example:

INSERT INTO DestinationTable (A,B,C,D) SELECT Q,R,S,T FROM SourceTable

In this example, the first source column (Q) is inserted into the first destination column (A), the second source column (R) is inserted into the second destination column (B), and so on.

If the source table and destination table both have the same column list with the same names, you can use a streamlined query.

INSERT INTO DestinationTableWithSameColumns SELECT * FROM SourceTable

In this example, there is no need to specify a list of columns for either the source or destination table, because their metadata already matches.

Inserting Records from Temporary Tables

You can manually define and populate temporary tables to hold a list of records for later bulk insertion.

Populate the Temporary Table

To create a temporary table, you must give it a name ending in "#TEMP" and execute an INSERT INTO query using that name, as if that table already existed in the database. After executing the first INSERT INTO, the temporary table exists and can receive subsequent INSERTs. For example:

INSERT INTO Tickets#TEMP (Subject, MyCustomField__c) VALUES ('New Tickets', '9000');
INSERT INTO Tickets#TEMP (Subject, MyCustomField__c) VALUES ('New Tickets 2', '9001');
INSERT INTO Tickets#TEMP (Subject, MyCustomField__c) VALUES ('New Tickets 3', '9002');

This creates a temporary table called Tickets#TEMP with two columns and three rows of data. Since type cannot be determined on the temporary table itself, all values are considered strings and later converted to the proper type when they are inserted together into the real (non-temporary) table of interest.

Insert Temporary Table Contents into Real Tables

Once your temporary table is populated, execute an INSERT INTO SELECT query targeting the real (non-temporary) table you want to insert the temporary table's records into. This is formatted similarly to a standard INSERT INTO query, except the VALUES clause is substituted with a SELECT query targeting the matching columns in the temporary table. For example:

INSERT INTO Tickets (Subject, MyCustomField__c) SELECT Subject, MyCustomField__c FROM Tickets#TEMP

In this example, the full contents of Tickets#TEMP are inserted into the Tickets.

Results

The LastResultInfo#TEMP temporary table contains details about the most recently executed query that uses the contents of a temporary table in an embedded SELECT clause, as is the case for INSERT INTO SELECT queries that use a temporary table as the source of records. This table is cleared and repopulated each time such a query is executed. LastResultInfo#TEMP includes information such as whether the query in question succeeded, and how many rows were affected by the query.

Temporary Table Lifespan

Temporary tables only last as long as the connection remains open. When the connection to Zendesk is closed, all temporary tables are cleared, including the LastResultInfo#TEMP table.

To perform multiple updates in a single request to Zendesk,first use the INSERT INTO syntax to insert a temporary table of data into Zendesk. This works by first populating a temporary table with the data you are going to submit to Zendesk. Once you have all of the data you want to update, use UPDATE SELECT FROM to pass the temporary table data into the table in Zendesk.

Populate the Temporary Table

The temporary table you are populating is dynamic and is created at run time the first time you insert to it. Temporary tables are denoted by a # appearing in their name. When using a temporary table to update, the temporary table must be named in the format [TableName]#TEMP, where TableName is the name of the table you are inserting to. For example:

INSERT INTO Tickets#TEMP (Id, Name, MyCustomField__c) VALUES ('AX1000001', 'New Tickets', '9000');
INSERT INTO Tickets#TEMP (Id, Name, MyCustomField__c) VALUES ('AX1000002', 'New Tickets 2', '9001');
INSERT INTO Tickets#TEMP (Id, Name, MyCustomField__c) VALUES ('AX1000003', 'New Tickets 3', '9002');

This creates a temporary table called Tickets#TEMP with three columns and three rows of data. Since type cannot be determined on the temporary table itself, all values are stored in memory as strings. The values are later converted to the proper type when they are submitted to the Tickets table.

Update the Actual Table

Once your temporary table is populated, it is now time to update the actual table in Zendesk. You can do this by performing an UPDATE to the actual table and selecting the input data from the temporary table. For example:

UPDATE Tickets (Id, Subject, MyCustomField__c) SELECT Id, Subject, MyCustomField__c FROM Tickets#TEMP

In this example, the full contents of the Tickets#TEMP table are passed into the Tickets table. This results in fewer requests being submitted to Zendesk since multiple updates may be submitted with each request, which is much better for performance if you have many records to update.

Results

The results of the query are stored in the LastResultInfo#TEMP temporary table. This table is cleared and repopulated the next time data is modified by passing in a temporary table. Please be aware that the LastResultInfo#TEMP table has no predefined schema. You need to check its metadata at run time before reading data.

Temporary Table Life Span

Temporary tables only last as long as the connection remains open. When the connection to Zendesk is closed, all temporary tables are cleared, including the LastResultInfo#TEMP table.

To perform multiple deletes in a single request to Zendesk, first use the INSERT INTO syntax to create an in-memory temporary table of data to be deleted. Once you have all of the data you want to delete added to temporary table, use DELETE FROM syntax to delete data from the live table in Zendesk. This functionality is also available via the standard Batch Processing API available in JDBC.

Populate the Temporary Table

The temporary table you are populating is dynamic and is created at run time the first time you insert to it. Temporary tables are denoted by a # appearing in their name. When using a temporary table to delete, the temporary table must be named in the format [TableName]#TEMP, where TableName is the name of the table you are inserting to. For example:

INSERT INTO Tickets#TEMP (Id) VALUES ('AX1000001');
INSERT INTO Tickets#TEMP (Id) VALUES ('AX1000002');
INSERT INTO Tickets#TEMP (Id) VALUES ('AX1000003');

This creates a temporary table called Tickets#TEMP with one column and three rows of data. Since type cannot be determined on the temporary table itself, all values are stored in memory as strings. They are later converted to the proper type when they are submitted to the Tickets table.

Delete from the Actual Table

Once your temporary table is populated, it is now time to insert to the actual table in Zendesk. You can do this by performing a DELETE from the actual table and selecting the input data from the temporary table. For example:

DELETE FROM Tickets WHERE EXISTS SELECT Id FROM Tickets#TEMP

In this example, the full contents of the Tickets#TEMP table are passed into the Tickets table. This results in fewer requests being submitted to Zendesk since multiple deletes may be submitted with each request, which is much better for performance if you have many records to delete.

Results

The results of the query are stored in the LastResultInfo#TEMP temporary table. This table is cleared and repopulated the next time data is modified by passing in a temporary table. Please be aware that the LastResultInfo#TEMP table has no predefined schema. You need to check its metadata at run time before reading data.

Temporary Table Life Span

Temporary tables only last as long as the connection remains opened. When the connection to Zendesk is closed, all temporary tables are cleared, including the LastResultInfo#TEMP table.

The CData Python Connector for Zendesk models entities in the Zendesk API as tables, views, and stored procedures.

The Tickets table dynamically includes custom fields from your Zendesk account. Other entities are defined in schema files, which are simple, easy-to-read text files that define the structure and organization of data.

Using Query Processing

The connector offloads as much of the SELECT statement processing as possible to the Zendesk APIs and then processes the rest of the query within the connector.

Stored Procedures

Stored Procedures are function-like interfaces to the data source. They can be used to search, update, and modify information in the data source.

The connector models the data in Zendesk as a list of tables in a relational database that can be queried using standard SQL statements.

CData Python Connector for Zendesk Tables

Name	Description
AccountSettings	Returns account settings, including branding, ticket, and collaboration preference details.
ArticleAttachments	Returns file attachments associated with help center articles, including file metadata and content details.
ArticleComments	Returns article comments, including comment body, author, locale, and vote details.
ArticleLabels	Returns article labels used to categorize and organize help center articles.
Articles	Returns knowledge base articles, including content, locale, section, and permission details.
ArticleTranslations	Returns article translations, including title, body, locale, and draft status details.
Attributes	Returns attribute records used for skill-based routing. An attribute refers to a skill type, and skill types are categories of skills.
AttributeValues	Returns attribute values, where each value represents a skill associated with an agent that determines the agent's suitability to solve a ticket.
Automations	Represents automations that trigger actions on tickets based on time-based conditions.
Bookmarks	Returns bookmarks associated with tickets.
Brands	Returns brands, including name, subdomain, Help Center state, and logo details.
Categories	Represents categories used to organize sections and articles in the Help Center.
CategoryTranslations	Returns translations for help center categories, including title, body, locale, and status details.
ContentSubscriptions	Returns content subscriptions, including subscriptions to sections, articles, community posts, and community topics.
ContentTags	Represents content tags used for organizing and categorizing help center content.
CustomAgentRoles	Returns custom agent roles, including role configuration and permission details.
CustomObjectFields	Returns the fields available for a custom object, including field type, validation, and relationship details.
CustomObjects	Represents the custom objects available in the account.
CustomTicketStatuses	Represents the custom ticket statuses available in the account.
GroupMemberships	Represents the group memberships that define which agents belong to which groups.
Groups	Returns groups, including name, membership, and status details.
GroupSlaPolicies	Returns group SLA policies, including filter conditions, position, and policy metric details.
Holidays	Returns holidays configured for schedules, including name and date range details.
JiraLinks	Returns links between Jira issues and Zendesk tickets.
LegacyCustomObjects	Returns legacy custom objects, including creation, update, and identifier details.
Macros	Returns macros used to automate ticket updates, including action, access, and restriction details.
ManagementPermissionGroups	Returns management permission groups, which define which agents can create, update, archive, and publish articles. Each group consists of a set of privileges mapped to user segments, and agents receive the privileges associated with their user segments.
OrganizationFields	Returns organization fields, including key, type, title, and custom field option details.
OrganizationMemberships	Returns organization memberships, including user and organization association details.
Organizations	Returns organizations, including group assignments, domain names, and tag details.
OrganizationSubscriptions	Returns organization subscriptions, including user and organization association details.
PostComments	Retrieves, creates, updates, and deletes comments on community posts.
Posts	Represents community posts, including authoring, status, and topic details.
SatisfactionRatings	Returns satisfaction ratings submitted for resolved tickets.
Schedules	Returns business hour schedules, including name, time zone, and interval details.
Sections	Returns Help Center sections, including category, locale, and sorting details.
SectionTranslations	Returns translations for Help Center sections, including locale, title, body, and draft status details.
Sessions	Returns active user sessions, including session authentication and last activity details.
SharingAgreements	Represents sharing agreements with other Zendesk accounts.
SideConversations	Returns side conversations on a ticket, including subject, state, participant, and timeline details.
SlaPolicies	Returns SLA policies, including filter conditions and policy metric details.
SupportAddresses	Returns support addresses used for receiving and sending email in Zendesk Support.
SuspendedTickets	Returns tickets that have been suspended and are pending review or deletion.
Targets	Returns targets, including type, title, activation status, and contact details.
TicketAudits	Returns ticket audits, including audit events, metadata, and channel source details.
TicketComments	Returns comments belonging to a specified ticket, including comment body, author, channel, and metadata details.
TicketEvents	Returns ticket events, including child events, updater, and metadata details.
TicketFields	Returns ticket fields, including field type, display, and configuration details.
TicketForms	Provides ticket form definitions used to structure and organize ticket fields for agents and end users.
TicketMetricEvents	Provides ticket metric events that track timing milestones and SLA activity for tickets.
TicketMetrics	Provides performance metrics for tickets, including timing, assignment, and resolution details.
Tickets	Returns tickets, including status, priority, assignee, requester, and tag details.
TicketSkips	Returns ticket skips, which are records of when an agent skips over a ticket without responding to the end user. Skips are typically recorded while a play-only agent is in Guided mode.
Tickets_Collaborators	Returns the collaborator Ids of users currently copied (CC'd) on a ticket.
Tickets_Followers	Returns the Ids of agents currently following a ticket.
Tickets_Followups	Returns the Ids of followup tickets created from a closed ticket.
Tickets_SatisfactionRatings	Returns the satisfaction rating or satisfaction state of a ticket.
Tickets_SharingAgreements	Returns the sharing agreements associated with a ticket.
Tickets_Tags	Returns the tags applied to a ticket.
Tickets_Viasources	Returns the via source details for a ticket.
Topics	Provides topics used for categorizing and grouping content in the community.
Translations	Returns translations for Help Center content. This table is deprecated and is being replaced by the ArticleTranslations, CategoryTranslations, and SectionTranslations tables.
TriggerCategories	Returns trigger categories used to organize and group triggers.
Triggers	Returns triggers used to automatically perform actions when specified conditions are met.
UserFields	Returns user fields, including custom field type, validation, and relationship filter details.
UserIdentities	Represents the identities associated with users, such as email addresses, phone numbers, and social accounts.
Users	Represents the users in the account, including agents, admins, and end users.
UserSegments	Represents user segments that define who can view the content of a section or topic.
Views	Represents the views used to organize and display tickets based on defined conditions.
Votes	Represents the positive and negative votes cast by users on articles, article comments, posts, and post comments.

Returns account settings, including branding, ticket, and collaboration preference details.

Table-Specific Information

Update

All fields that are not readonly can be updated. This operation is allowed for logged-in users with the "admin" role only. For example:

UPDATE AccountSettings SET ActiveFeaturesCustomerSatisfaction = true

Columns

Name	Type	ReadOnly	References	Description
BrandingHeaderColor	String	False		The hexadecimal color code for the account header branding.
BrandingPageBackgroundColor	String	True		The hexadecimal color code for the account page background.
BrandingTabBackgroundColor	String	True		The hexadecimal color code for the account tab background.
BrandingTextColor	String	True		The hexadecimal color code for the account text, usually matched to contrast well with the header color.
BrandingHeaderLogoUrl	String	True		The URL for the custom header logo.
BrandingFaviconUrl	String	True		The URL for the custom favicon.
AppsUse	Boolean	True		Indicates whether the account can use apps.
AppsCreatePrivate	Boolean	True		Indicates whether the account can create private apps.
TicketsCommentsPublicByDefault	Boolean	True		Indicates whether comments from agents are public by default.
TicketsIsFirstCommentPrivateEnabled	Boolean	True		Indicates whether the first comment on tickets can be private.
TicketsListNewestCommentsFirst	Boolean	True		Indicates whether the newest comments and events are shown first when viewing a ticket.
TicketsCollaboration	Boolean	True		Indicates whether CCs may be added to a ticket.
TicketsPrivateAttachments	Boolean	True		Indicates whether users must log in to access attachments.
TicketsEmailAttachments	Boolean	True		Indicates whether attachments are sent as real attachments when under the size limit.
TicketsAgentCollision	Boolean	True		Indicates whether clients display an indicator when a ticket is being viewed by another agent.
TicketsMaximumPersonalViewsToList	Integer	True		Maximum number of personal Views clients should display in menus.
TicketsTagging	Boolean	True		Indicates whether tickets may be tagged.
TicketsMarkdownTicketComments	Boolean	True		Indicates whether agent comments are processed with Markdown.
TicketsEmojiAutocompletion	Boolean	True		Indicates whether agent comments allow emoji rendering.
TicketsAgentTicketDeletion	Boolean	False		Indicates whether agents can delete tickets.
ChatEnabled	Boolean	True		Indicates whether chat is enabled.
ChatMaximumRequests	Integer	True		The maximum number of chat requests an agent may handle at one time.
ChatWelcomeMessage	String	True		The message automatically sent to end-users when they begin chatting with an agent.
TwitterShortenUrl	String	True		Possible values: always, optional, never.
GSuiteHasGoogleApps	Boolean	True		Indicates whether the account has Google Apps.
GSuiteHasGoogleAppsAdmin	Boolean	False		Indicates whether the account has at least one G Suite admin.
VoiceEnabled	Boolean	True		Indicates whether Voice is enabled.
VoiceMaintenance	Boolean	True		Indicates whether the Voice feature is in maintenance mode.
VoiceLogging	Boolean	True		Indicates whether Voice call logging is enabled.
VoiceOutboundEnabled	Boolean	True		Indicates whether outbound Voice calls are enabled.
VoiceAgentConfirmationWhenForwarding	Boolean	True		Indicates whether agent confirmation is required when forwarding Voice calls.
VoiceAgentWrapUpAfterCalls	Boolean	True		Indicates whether agents are required to complete a wrap-up period after Voice calls.
VoiceMaximumQueueSize	Integer	True		The maximum number of callers allowed in the Voice queue at one time.
VoiceMaximumQueueWaitTime	Integer	True		The maximum wait time (in seconds) for callers in the Voice queue.
VoiceOnlyDuringBusinessHours	Boolean	True		Indicates whether Voice calls are only available during business hours.
VoiceRecordingsPublic	Boolean	True		Indicates whether Voice call recordings are publicly accessible.
VoiceUkMobileForwarding	Boolean	True		Indicates whether UK mobile forwarding is enabled for Voice calls.
UsersTagging	Boolean	True		Indicates whether users may be tagged.
UsersTimeZoneSelection	Boolean	True		Indicates whether users can view and select a time zone in their profile.
UsersLanguageSelection	Boolean	True		Indicates whether a language selection dropdown is displayed for users.
UsersAgentCreatedWelcomeEmails	Boolean	True		Indicates whether a user created by an agent receives a welcome email.
UsersEndUserPhoneNumberValidation	Boolean	False		Indicates whether a user's phone number is validated.
GooddataAdvancedAnalytics_Enabled	Boolean	True		Indicates whether GoodData Advanced Analytics is enabled.
BrandsDefaultBrandId	Long	False		The Id of the brand that is assigned to tickets by default.
BrandsRequireBrandOnNewTickets	Boolean	True		Indicates whether agents are required to select a brand before saving tickets.
StatisticsForum	Boolean	True		Indicates whether users can view forum statistics.
StatisticsSearch	Boolean	True		Indicates whether users can view search statistics.
BillingBackend	String	True		The backend billing system used by the account, either internal or Zuora.
ActiveFeaturesOnHoldStatus	Boolean	True		Indicates whether the account can use the on-hold ticket status.
ActiveFeaturesUserTagging	Boolean	True		Indicates whether user tagging is enabled.
ActiveFeaturesTicketTagging	Boolean	True		Indicates whether ticket tagging is enabled.
ActiveFeaturesTopicSuggestion	Boolean	True		Indicates whether topic suggestions are enabled in tickets.
ActiveFeaturesVoice	Boolean	True		Indicates whether Voice support is active for the account.
ActiveFeaturesFacebookLogin	Boolean	True		Indicates whether Facebook login is enabled for the account.
ActiveFeaturesGoogleLogin	Boolean	True		Indicates whether Google login is enabled for the account.
ActiveFeaturesTwitterLogin	Boolean	True		Indicates whether Twitter login is enabled for the account.
ActiveFeaturesForumAnalytics	Boolean	True		Indicates whether forum and search analytics are enabled for the account.
ActiveFeaturesBusinessHours	Boolean	False		Indicates whether business hours are enabled for the account.
ActiveFeaturesAgentForwarding	Boolean	True		Indicates whether agent forwarding is enabled for the account.
ActiveFeaturesChat	Boolean	True		Indicates whether the Chat feature is active for the account.
ActiveFeaturesChatAboutMyTicket	Boolean	True		Indicates whether the chat about my ticket feature is enabled.
ActiveFeaturesCustomerSatisfaction	Boolean	False		Indicates whether customer satisfaction ratings are enabled for the account.
ActiveFeaturesSatisfactionPrediction	Boolean	False		Indicates whether satisfaction prediction is enabled for the account.
ActiveFeaturesCsatReasonCode	Boolean	True		Indicates whether CSAT reason codes are enabled for the account.
ActiveFeaturesScreencasts	Boolean	True		Indicates whether the screencasts feature is enabled for the account.
ActiveFeaturesMarkdown	Boolean	True		Indicates whether Markdown is enabled in ticket comments.
ActiveFeaturesLanguageDetection	Boolean	True		Indicates whether automatic language detection is enabled for the account.
ActiveFeaturesBccArchiving	Boolean	True		Indicates whether the account has a BCC archive address configured.
ActiveFeaturesAllowCcs	Boolean	True		Indicates whether CCs are allowed on tickets for the account.
ActiveFeaturesAdvancedAnalytics	Boolean	True		Indicates whether advanced analytics are enabled for the account.
ActiveFeaturesInsights	Boolean	True		Indicates whether Insights reporting is enabled for the account.
ActiveFeaturesSandbox	Boolean	True		Indicates whether the account has a sandbox environment.
ActiveFeaturesSuspendedTicketNotification	Boolean	True		Indicates whether suspended ticket notifications are enabled for the account.
ActiveFeaturesTwitter	Boolean	True		Indicates whether the account monitors at least one Twitter handle.
ActiveFeaturesFacebook	Boolean	True		Indicates whether the account is actively linked to at least one Facebook page.
ActiveFeaturesFeedbackTabs	Boolean	True		Indicates whether the feedback tab has been configured for the account.
ActiveFeaturesDynamicContents	Boolean	True		Indicates whether the account has at least one dynamic content item.
ActiveFeaturesLightAgents	Boolean	True		Indicates whether the account has at least one light agent.
ActiveFeaturesTicketForms	Boolean	True		Indicates whether ticket forms are enabled for the account.
ActiveFeaturesUserOrgFields	Boolean	True		Indicates whether user and organization custom fields are enabled for the account.
ActiveFeaturesIsAbusive	Boolean	True		Indicates whether the account has exceeded trial limits.
ActiveFeaturesRichContentInEmails	Boolean	True		Indicates whether the account supports incoming HTML email.
ApiAcceptedApiAgreement	Boolean	False		Indicates whether the account has accepted the API agreement.
ApiPasswordAccess	Boolean	False		Indicates whether the account can use the API with a username and password.
APITokenAccess	Boolean	False		Indicates whether the account can use the API with API tokens.
TicketFormsInstructions	String	False		The instructions displayed on ticket forms.
RawTicketFormsInstructions	String	True		The raw, unformatted instructions displayed on ticket forms.
LotusPrefer	Boolean	True		Indicates whether the account prefers the current version of Zendesk Support rather than Zendesk Classic.
RulesMacroMostUsed	Boolean	False		Indicates whether the most-used macros are displayed in the Apply macro list. Defaults to true.
RulesMacroOrder	String	False		Default macro display order. Possible values are alphabetical or position.
LimitsAttachmentSize	Integer	True		The maximum ticket attachment file size (in bytes).
MetricsAccountSize	String	True		An account size category computed from the number of billable agents.

Returns file attachments associated with help center articles, including file metadata and content details.

Table-Specific Information

Select

The connector uses the Zendesk API to process WHERE clause conditions built with the following columns and operators:

• Id supports the = operator.
• ArticleId supports the = operator.
• Locale supports the = operator.

This operation is allowed for logged-in users with the "agent" role, or end users who can view the associated article.

For example, the following queries are processed server-side while other filters are processed client-side within the connector.

SELECT * FROM ArticleAttachments WHERE ArticleId = '18214155815057'

SELECT * FROM ArticleAttachments WHERE Id = '18470148791057'

SELECT * FROM ArticleAttachments WHERE Id = '18470148791057' AND Locale = 'en-us' AND ArticleId = '18214155815057'

Delete

You must specify the Id of the article attachment to delete it. This operation is allowed for logged-in users with the "agent" role.

DELETE FROM ArticleAttachments WHERE Id = '18460736594833'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The Id assigned to the article attachment when it is created.
ArticleId	Long	True	Articles.Id	The Id of the article associated with this attachment, if present.
Locale	String	True		The locale of the translation that the attachment belongs to. This value can only be set on inline attachments.
ContentType	String	True		The MIME content type of the attached file, such as image/png.
ContentUrl	String	True		The URL where the attachment file can be downloaded.
CreatedAt	Datetime	True		The date and time when the article attachment was created.
DisplayFileName	String	True		The display name of the attached file.
FileName	String	True		The file name.
Inline	Boolean	True		Indicates whether the attachment is inline. Inline attachments are image files directly embedded in the article body, and their URL can be referenced in the article HTML. If false, the attachment is listed in the attachments list. The default value is false.
RelativePath	String	True		The relative path of the attachment.
Size	Integer	True		The attachment file size in bytes.
UpdatedAt	Datetime	True		The date and time when the article attachment was last updated.
Url	String	True		The URL of the article attachment.
AttachmentsResponse	String	True		Content of the attachments.

Pseudocolumns

Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.

Name	Type	Description
Base64EncodedResponse	Boolean	Indicates whether the raw response is converted to Base64-encoded format. The default value is true.

Returns article comments, including comment body, author, locale, and vote details.

Table-Specific Information

Select

The following queries are processed server-side while other filters are processed client-side within the connector.

SELECT * FROM ArticleComments WHERE UserId = '19128124956177'
SELECT * FROM ArticleComments WHERE ArticleId = '19206579478289'
SELECT * FROM ArticleComments WHERE ArticleId = '19206579478289' AND Locale = 'en-us'
SELECT * FROM ArticleComments WHERE ArticleId = '19206579478289' AND Id = '19244072685969'
SELECT * FROM ArticleComments WHERE ArticleId = '19206579478289' AND Id = '19244072685969' AND Locale = 'en-us'

Insert

The Locale, ArticleId, and Body fields are required to insert.

INSERT INTO ArticleComments (ArticleId, Locale, Body, NotifySubscribers) VALUES ('19206579478289', 'en-us', 'Sample Comment Body', false)

Update

You must specify the ArticleId and Id of the comment to update. This operation is allowed for logged-in users with the "agent" role, or the end user who created the comment.

UPDATE ArticleComments SET Body = 'Updated Comment' WHERE ArticleId = '19206579478289' AND Id = '19268721555473'

Delete

You must specify the ArticleId and Id of the comment to delete it. This operation is allowed for logged-in users with the "agent" role, or the end user who created the comment.

DELETE FROM ArticleComments WHERE ArticleId = '19206579478289' AND Id = '19269079247633'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The Id automatically assigned when the comment is created.
AuthorId	Long	False		The Id of the author of this comment. Writable on create by Help Center managers.
Body	String	False		The comment made by the author.
Locale	String	False		The locale in which this comment was made.
url	String	True		The API URL of this comment.
HtmlUrl	String	True		The URL at which the comment is presented in Help Center.
NonAuthorEditorId	Long	True		The Id of the user who performed the most recent non-author edit, if any. A non-author edit is an edit made by a user other than the author that creates or updates the body or author Id. Note that only edits made after May 17, 2021 are reflected in this field. If no non-author edits have occurred since May 17, 2021, this field is null.
NonAuthorUpdatedAt	Datetime	True		The date and time when the comment was last edited by a non-author user.
SourceId	Long	True		The Id of the item on which this comment was made.
SourceType	String	True		The type of the item on which this comment was made. Currently only supports 'Article'.
VoteCount	Integer	True		The total number of upvotes and downvotes.
VoteSum	Integer	True		The sum of upvotes (+1) and downvotes (-1), which may be positive or negative.
CreatedAt	Datetime	True		The date and time when the comment was created. Writable on create by Help Center managers.
UpdatedAt	Datetime	True		The date and time when the comment was last updated.

Pseudocolumns

Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.

Name	Type	Description
ArticleId	Long	The Id of the article.
UserId	Long	The Id of the user.
NotifySubscribers	Boolean	Indicates whether to notify subscribers to the comment's article when a new comment is created. Setting this to false prevents subscribers from receiving a comment creation email notification. This can be useful when creating many comments at a time.

Returns article labels used to categorize and organize help center articles.

Table-Specific Information

Select

The following queries are processed server-side while other filters are processed client-side within the connector.

SELECT * FROM ArticleLabels WHERE Id = '10552059820828'
SELECT * FROM ArticleLabels WHERE ArticleId = '10480909113756'
SELECT * FROM ArticleLabels WHERE ArticleId = '10480909113756' AND Locale = 'en-us'

Insert

The ArticleId and Name columns are required to insert. All fields that are not readonly are optional. This operation is allowed for logged-in users with the "agents" role.

INSERT INTO ArticleLabels (ArticleId, Name) VALUES (10480909113756, 'Test')

Delete

You must specify the Id of the article label to delete it. This operation is allowed for logged-in users with the "agents" role.

DELETE FROM ArticleLabels WHERE Id = '10552125680668'
DELETE FROM ArticleLabels WHERE Id = '13647939064221' AND ArticleId = '10480909113756'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The Id automatically assigned to the label when it is created.
Name	String	False		The actual name of the label.
CreatedAt	Datetime	True		The date and time when the label was created.
UpdatedAt	Datetime	True		The date and time when the label was last updated.
Url	String	True		The API URL of the label.

Pseudocolumns

Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.

Name	Type	Description
ArticleId	Long	The unique Id of the article associated with this label.
Locale	String	The locale the item is displayed in.

Returns knowledge base articles, including content, locale, section, and permission details.

Table-Specific Information

Select

The connector uses the Zendesk API to process WHERE clause conditions built with the following columns and operators:

• Id supports the = operator.
• Locale supports the = operator.
• CreatedAt supports the >, >= operators.
• LabelNames supports the = operator.
• SectionId supports the = operator.
• UpdatedAt supports the >, >= operators.
• CategoryId supports the = operator.
• UserId supports the = operator.
• StartTime supports the = operator.

For example, the following queries are processed server-side while other filters are processed client-side within the connector.

SELECT * FROM Articles WHERE Id = '18467349573905'

SELECT * FROM Articles WHERE Locale = 'en-us'

SELECT * FROM Articles WHERE Id = '10101734476572' and Locale = 'en-us'

SELECT * FROM Articles WHERE SectionId = '10101719909020'

SELECT * FROM Articles WHERE LabelNames = '10101718809020'

SELECT * FROM Articles WHERE CategoryId = '10101763925020'

SELECT * FROM Articles WHERE UserId = '10630617632284'

SELECT * FROM Articles WHERE StartTime = '2024-09-11T21:35:47.000'

Insert

The following columns are required to insert: Locale, PermissionGroupId, Title, SectionId, and UserSegmentId. This operation is allowed for logged-in users with the "agents" role.

INSERT INTO Articles (Locale, PermissionGroupId, Title, SectionId, UserSegmentId) VALUES ('en-us', 18214159653905, 'The Title', '18214167902481', 'null')

Update

You must specify the Id of the article to update it. You can update article-level metadata (such as its Promoted or Position), but not translation properties (such as the article's Title, Body, Locale, or Draft). This operation is allowed for logged-in users with the "agents" role.

UPDATE Articles SET Promoted = 'true' WHERE Id = '18460304837265'

Delete

You must specify the Id of the article to archive it. You can restore the article using the Help Center UI. This operation is allowed for logged-in users with the "agents" role.

DELETE FROM Articles WHERE Id = 18467236423441

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The unique Id automatically assigned when the article is created.
AuthorId	Long	True		The Id of the user who authored the article. Defaults to the user who made the request on create.
Body	String	False		HTML body of the article. Unsafe tags and attributes may be removed before display. For a list of safe tags and attributes, see Allowing unsafe HTML in Help Center articles in Zendesk help.
CommentsDisabled	Boolean	False		Indicates whether comments are disabled for this article.
CreatedAt	Datetime	True		The date and time when the article was created.
Draft	Boolean	False		Indicates whether the translation for the current locale is a draft. false by default. Can be set when creating but not when updating. For updating, see Translations.
EditedAt	Datetime	True		The date and time when the article was last edited in its displayed locale.
HtmlUrl	String	True		The URL of the article in Help Center.
LabelNames	String	False		An array of label names associated with this article. By default no label names are used. Only available on certain plans.
Locale	String	False		The locale that the article is being displayed in.
Outdated	Boolean	True		Deprecated. Always returns false because the source translation is always the most up-to-date translation.
OutdatedLocales	String	True		Locales in which the article was marked as outdated.
PermissionGroupId	Long	False		The Id of the permission group that defines who can edit and publish this article.
Position	Integer	False		The position of this article in the article list. Defaults to 0.
Promoted	Boolean	False		Indicates whether this article is promoted. false by default.
SectionId	Long	False		The Id of the section to which this article belongs.
SourceLocale	String	True		The source (default) locale of the article.
Title	String	False		The title of the article.
UpdatedAt	Datetime	True		The date and time when the article was last updated.
Url	String	True		The API URL of the article.
UserSegmentId	Long	False		The Id of the user segment that defines who can see this article. Set to null to make it accessible to everyone.
VoteCount	Integer	True		The total number of upvotes and downvotes.
VoteSum	Integer	True		The sum of upvotes (+1) and downvotes (-1), which may be positive or negative.

Pseudocolumns

Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.

Name	Type	Description
CategoryId	Long	The Id of the category to filter articles by.
UserId	Long	The Id of the author whose articles to filter by.
StartTime	Datetime	The start date and time for filtering articles by creation or update time.

Returns article translations, including title, body, locale, and draft status details.

Table-Specific Information

Select

The connector uses the Zendesk API to process WHERE clause conditions built with the following columns and operators:

• Id supports the = operator.
• ArticleId supports the = operator.
• Locale supports the = operator.

For example, the following queries are processed server-side while other filters are processed client-side within the connector.

SELECT * FROM ArticleTranslations WHERE ArticleId = '19926606862236'

SELECT * FROM ArticleTranslations WHERE ArticleId = '22065790080156' and Locale = 'en-in'

Insert

The following columns are required to insert: Title, ArticleId, and Locale.

INSERT INTO ArticleTranslations (Title, ArticleId, Locale) VALUES ('Test insert', '22065790080156', 'en-us')

Update

You must specify the Id of the article translation to update it.

UPDATE ArticleTranslations SET Title = 'Updated Title' WHERE Id = '19926592998556'

Delete

You must specify the Id of the article translation to delete it.

DELETE FROM ArticleTranslations WHERE Id = '22065790080924'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The unique identifier of the translation, automatically assigned when a translation is created.
CreatedById	Long	True		The Id of the user who created the translation.
UpdatedById	Long	True		The Id of the user who last updated the translation.
ArticleId	Long	True	Articles.Id	The Id of the article associated with this translation.
Title	String	False		The title of the translation.
Body	String	False		The HTML body content of the translation. Empty by default.
Draft	Boolean	False		Indicates whether the translation is a draft. False by default.
HtmlUrl	String	True		The URL of the translation in Help Center.
Locale	String	False		The locale of the translation.
Outdated	Boolean	False		Indicates whether the translation is outdated. False by default.
SourceType	String	True		The type of the item that has this translation. Can be article, section, or category.
Url	String	True		The API URL of the translation.
CreatedAt	Datetime	True		The date and time when the translation was created.
UpdatedAt	Datetime	True		The date and time when the translation was last updated.