Troubleshooting Jobs¶

SOAP Web Services Jobs¶

SOAP Web Services jobs are those jobs that are automatically created for you by the plugin’s NetSuite job creation wizard.

Error Messages Appearing in the Job Log¶

This error means that Mitto was unable to authenticate to NetSuite. The following are some of the potential causes of the error:

In the job configuration, invalid values for:
- account
- consumer_id
- consumer_secret
- token_id
- token_secret
Within the NetSuite account:
- Under Setup->Company->Enable Features->SuiteCloud->Manage Authentication:
  - Token-Based Authentication is unchecked; it should be checked.
- Under Setup->Integration->Manage Integrations,
  incorrect Mitto integration record settings:
  - State is Blocked; it should be Enabled
  - Token-Based Authentication is unchecked; it should be checked

“Integration blocked”¶

Within the NetSuite account:
- Under Setup->Integration->Manage Integrations,
  incorrect Mitto integration record settings:
  - State is Blocked; it should be Enabled

This error only appears after a certain sequence of changes have been made to both State and Token-Based Authentication. It is possible to receive this error after changing State to enabled and Token-Based Authentication to unchecked. In this situation, the error will be received a single time; following errors will be “Invalid login attempt”.

“You have not enabled web services feature for your account”¶

Within the NetSuite account:
- Under Setup->Company->Enable Features->SuiteCloud->SuiteTalk:
  - SOAP Web Services is unchecked; it should be checked.

Saved Search / RESTlet Jobs¶

Saved Search jobs are created manually by users. For help with troubleshooting Saved Search jobs, please refer to the Saved Search documentation.